Senior Product Manager

Overview

EngageRocket is Asia’s first VC-backed employee feedback and analytics software company. We help organisations build better workplaces through people analytics—transforming employee feedback across the lifecycle into insights that drive retention, performance, and organisational outcomes.

As we scale our platform and customer footprint, we are looking for a Senior Product Manager to play a key role in translating product direction into clear, executable outcomes. This role is highly execution-oriented and involves working directly with customers to understand their needs, shape requirements, and ensure solutions are practical, valuable, and deliverable.

You will work closely with Product leadership, Engineering, People Science, and customer-facing teams to turn product intent and customer inputs into well-defined solutions—while maintaining a strong grasp of delivery constraints and execution risk.

What You’ll Do

Customer-facing discovery & requirements shaping

Engage directly with customers to understand their goals, constraints, and pain points

Facilitate discussions to clarify, refine, and challenge requirements—moving from “what they ask for” to “what they actually need”

Translate customer inputs into clear problem statements, scopes, and success criteria

Partner with Customer Success and Sales to ensure alignment on expectations and outcomes

Translate direction into execution

Take product direction and priorities and convert them into well-scoped, executable plans

Break complex initiatives into achievable milestones with clear ownership and sequencing

Ensure teams have the clarity needed to execute effectively

Execution ownership

Own end-to-end delivery of assigned product areas, from discovery through release and iteration

Drive backlog quality, requirement clarity, and prioritisation

Resolve ambiguity and keep initiatives moving forward

Delivery risk awareness

Work closely with Engineering to assess feasibility, complexity, and delivery risk

Sense early when scope, timelines, or technical constraints may jeopardise delivery

Surface risks and trade-offs clearly and early to avoid downstream surprises

Cross-functional collaboration

Act as a connective layer across Engineering, People Science, Design, Sales, and Customer Success

Communicate progress, changes, and constraints clearly to both internal teams and customers

Maintain shared understanding across technical and non-technical stakeholders

Quality & detail

Maintain a high bar for product quality, data correctness, and real-world usability

Pay close attention to edge cases, dependencies, and downstream impact

Support testing, validation, and release readiness

What We’re Looking For

Experience

5+ years of experience in product management or product delivery roles, ideally in B2B SaaS

Demonstrated experience working directly with customers to define and refine product requirements

Proven track record of owning complex, cross-functional delivery

Strong delivery & customer judgment

Comfortable leading customer conversations and pushing for clarity

Able to balance customer needs with product constraints and delivery reality

Willing to question assumptions, scope, and timelines constructively

Clarity & structure

Strong at turning ambiguous inputs into concrete, buildable requirements

Brings structure to complexity without over-engineering

Detail-oriented while keeping outcomes front and centre

Collaboration & communication

Clear, confident communicator with customers and internal teams

Builds trust across functions through transparency and follow-through

Knows how to surface risks without creating unnecessary friction

Nice to have

Experience working on data-heavy, logic-driven, or analytics products

Familiarity with technical concepts such as data models, APIs, or pipelines

Prior exposure to enterprise or mid-market customers

Why Join EngageRocket

This role is ideal for a Product Manager who enjoys being close to customers and close to execution, shaping real requirements, partnering deeply with Engineering, and ensuring that what we commit to can be delivered well. You’ll play a meaningful role in turning complex customer needs into reliable product outcomes.

Salary: Salary is commensurate with experience