Surest Business Process Analyst

Explore opportunities with Surest, a UnitedHealthcare Company (formerly Bind). We provide a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery, changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds — the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and discover the meaning behind Caring. Connecting. Growing together.

The Surest Business Process Analyst will pay a critical function within the Surest Ontology Team to support controlling and improving business processes, and the creation and maintenance of Ontology materials. This position is also responsible for data analysis, continuous review of process instructions / SOPs and identifying opportunities to streamline tasks and bulk maintenance.

Surest Ontology is the foundational taxonomy and source of truth that Surest uses to organize, define, price, display, and adjudicate healthcare services across the member experience.

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Coordinate data analysis and process improvement initiatives across Surest Ontology
• Maintain organized file management practices, and contribute to knowledge management documentation
• Assist in supporting ongoing business needs by helping manage change control processes and maintain accurate, up-to-date source-of-truth documentation
• Provide input and/or develop and maintain relevant policies, procedures, and/or training and job aids to support new or updated processes
• Drive decision making, problem solving, solution design and engagement of key subject matter experts and stakeholders

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in data analysis, preferably in healthcare, insurance or digital product environments
• 2+ years of analytical experience translating complex business requirements into system configuration requirements
• 2+ years of experience using SQL and relational databases
• 2+ years of experience with business analysis and process improvement
• 2+ years of experience with documenting processes and practices
• 1+ years of project or program management experience leading cross-functional initiatives

Preferred Qualifications:

• 2+ years working healthcare administrative data (e.g. claims, encounter, clinical, provider etc.)
• 1+ years of experience creating and maintaining SharePoint
• Experience utilizing Visio or Lucid to create business process flows
• Experience with system mapping of configuration
• Working knowledge of clinical data domains and code sets (CPT, ICD, DRG, etc.)
• Familiarity with taxonomy, ontology, or data modeling concepts
• Proven exceptional analytical and problem-solving skills
• Demonstrated ability to manage multiple projects in a highly dynamic environment
• Proven high attention to detail
• Proven innate curiosity to learn more

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.