About the role

The manager will lead a team of systems engineers to ensure the reliability and performance of point-of-sale, kitchen display, and mobile ordering systems across retail and dining locations. Responsibilities include managing hardware lifecycles, vendor relationships, disaster recovery, and driving technical architecture decisions to support operational excellence.

What they look for

Systems engineering Point-of-sale Kitchen display systems Mobile ordering Hardware lifecycle management Vendor management Disaster recovery PCI-DSS SOC audits Security incident response Android Windows Splunk Datadog Agile methodologies Team leadership

Requirements

Candidates must have at least 8 years of experience in retail or restaurant technology, specifically with POS hardware and payment processing, along with 3+ years of management experience. A bachelor's degree in a technical field is required, and proficiency in Android/Windows environments and systems thinking is essential.

Benefits

Medical insurance Financial benefits Bonus Long-term incentive units

Full description

Job Posting Title:

Manager, Systems Engineering (Point-of-Sale)

Req ID:

10159873

Job Description:

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role sits in the Retail, Restaurant & Supply Chain Technology organization within Technology & Digital for Disney Experiences. It works closely with operations and tech teams from across the company.

The role will report to the Senior Manager.

About The Role & Team:

We're hiring a POS Technology Manager to own point-of-sale (POS), Kitchen Display Systems (KDS), and mobile ordering across hundreds of retail and dining locations; places where uptime isn't just an SLA, it's part of the guest experience. This role suits someone who connects the dots: an incident pattern here, a hardware refresh there, a vendor SLA that ties it all together. You'll need real curiosity too, since this stack never sits still.

What You'll Do:

Lead and grow a team of systems engineers — hire, develop, set on-call coverage, and build a culture that looks for patterns in incidents, not just closes tickets.

Own reliability across POS, KDS, and mobile ordering — hardware and software — driving troubleshooting and root-cause fixes

Manage budgets and billing in MyPPM, and support forecasting and accruals

Lead rollouts, upgrades, and new location openings, and manage vendor relationships

Own the hardware lifecycle — deployment, refresh, retirement, ruggedization, and security patching across our Android/Windows/iOS fleet via SOTI

Own disaster recovery across all platforms, including drills and leading recovery when something breaks

Manage key vendors — our L2/L3 support partner and hardware break-fix team — on SLAs and performance

Be the go-to for PCI-DSS/SOC audits and security incident response

Guide infrastructure and systems architecture decisions, including LAN/WAN and telecom projects

Weigh in on planning and estimation with a technical lens, keeping projects on time and in scope

Track emerging tech and push the team to work smarter - including using AI to improve how the team operates

Personally support on-call escalations and lead the hypercare during go-lives and critical incidents, not just staff the rotation

Build and maintain system health dashboards and KPIs (e.g., Splunk, Datadog, ELK) to give the team and stakeholders visibility into reliability

Required Qualifications:

8+ years in POS or retail/restaurant technology, with strong background in POS hardware, payment processing, and back-of-house integrations , 3+ years managing engineers or technical staff, with a track record of hiring and developing talent

Experience with Kitchen Display Systems (KDS) and/or mobile ordering platforms

Comfort with Android-based smart clients and Windows-based server environments

Systems thinking — you connect patterns across incidents, hardware, vendors, and process instead of solving each in isolation

Practical experience with agile methodologies (Scrum, Lean, etc.)

Learning mindset and excellent communication skills, including with non-technical stakeholders

A leader who motivates teams, fosters creativity, and drives excellence

An advocate for a diverse and inclusive culture where every team member feels a sense of belonging

Preferred Qualifications:

Hardware lifecycle and MDM experience at scale (SOTI experience is a plus), including mixed-OS security patching (Android/Windows/iOS)

Basic hardware literacy (CompTIA A+ level) and familiarity with ruggedization standards (IP rating, MIL-STD-810)

Strong SQL skills

Working understanding of networking fundamentals, including how 802.1X and certificate-based WiFi authentication affect device connectivity

Experience with PCI-DSS and/or SOC audit support and security incident response

Experience leading disaster recovery/business continuity execution for critical, distributed systems

Experience managing outsourced vendors and/or field service partners across organizational boundaries

Hands-on comfort using AI tools to improve how a team works

Multi-site rollout experience across geographically dispersed (including international) locations

Hands-on experience with cloud platforms (AWS or Azure); cloud fundamentals certification a plus

Experience building observability/monitoring dashboards using tools like Splunk, Datadog, or ELK

Comfort working on-call and leading hyper care support during launches or major incidents

Experience in a theme park, resort, or large-scale hospitality environment

Familiarity with ITSM tools (e.g., ServiceNow)

Required Education: 

Bachelor's Degree in Computer Science, Information Systems, Software, Math, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

The hiring range for this position in Orlando, FL is $148,300 to $198,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

DX Technology

Job Posting Primary Business:

Commerce

Primary Job Posting Category:

Systems Engineer

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Lake Buena Vista, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-09-11