Technical Product Owner - Salesforce Projects

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Product Owner to join our team in Bangalore, Karnataka, India.

Scope of Services

• Own and communicate the delivery vision, product goals, roadmap, release priorities, and measurable business outcomes for assigned Salesforce initiatives.

• Translate business needs into a well-structured product backlog containing epics, features, user stories, acceptance criteria, dependencies, and nonfunctional requirements.

• Prioritize the backlog based on customer value, risk, regulatory needs, technical dependencies, capacity, and delivery commitments.

• Act as Scrum Master for one or more delivery teams and facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, release planning, and other Agile ceremonies.

• Coordinate the day-to-day work of Salesforce developers, QA engineers, architects, analysts, and integration partners without replacing their technical accountability.

• Establish sprint goals, confirm story readiness, remove delivery impediments, monitor progress, manage scope, and support timely decision-making.

• Partner with QA engineers to define acceptance strategy, test coverage, defect priorities, quality gates, release readiness, and production validation.

• Manage project plans, milestones, resource needs, RAID logs, dependencies, budgets or forecasts where applicable, and executive delivery reporting.

• Identify, assess, communicate, and mitigate delivery, technical, security, compliance, vendor, schedule, resource, and operational risks.

• Lead cross-functional stakeholder discussions, resolve competing priorities, document decisions, and maintain alignment between business and technology teams.

• Coordinate release planning, change management, cutover readiness, production support, lessons learned, and transition to ongoing operations.

Required Experience and Qualifications

• Five or more years of experience in technical product ownership, Agile delivery leadership, project management, Scrum leadership, or a comparable role.

• Demonstrated experience managing software developers, QA engineers, and cross-functional technology teams through complex enterprise delivery.

• Strong understanding of Agile and Scrum practices, backlog management, estimation, capacity planning, velocity, release planning, and continuous improvement.

• Proven project-management experience across scope, schedule, resources, dependencies, status reporting, stakeholder expectations, and delivery governance.

• Strong people-management and team-leadership skills, including coaching, delegation, conflict resolution, accountability, performance feedback, and team development.

• Strong risk-management experience, including maintaining RAID logs, quantifying impact and probability, establishing owners and mitigation plans, and escalating decisions appropriately.

• Ability to create clear user stories, acceptance criteria, process flows, product documentation, executive summaries, and decision materials.

• Excellent communication, facilitation, negotiation, problem-solving, and stakeholder-management skills.

Scrum Master and Team Leadership Expectations

• Facilitate effective, time-boxed Scrum ceremonies and ensure each ceremony produces clear decisions, actions, and accountable owners.

• Protect the team from unnecessary disruption while maintaining transparency and productive engagement with stakeholders.

• Use delivery metrics such as velocity, predictability, cycle time, throughput, escaped defects, blocked work, and burn trends to identify improvement opportunities.

• Promote healthy collaboration between product, engineering, QA, architecture, security, operations, and business teams.

• Coach team members on story quality, estimation, definition of ready, definition of done, quality ownership, and sustainable delivery practices.

• Escalate material risks and impediments early, with options, impact analysis, and recommended decisions.

Salesforce Experience: Preferred

• Experience delivering Salesforce projects involving Sales Cloud, Service Cloud, Experience Cloud, digital engagement, Einstein Bots, Agentforce, or integrated enterprise applications.

• Understanding of Salesforce release planning, environments, sandboxes, metadata deployment, data migration, security, profiles, permission sets, and platform limits.

• Ability to collaborate effectively with Salesforce architects, administrators, Apex and LWC developers, integration engineers, and Salesforce QA automation engineers.

• Experience coordinating Salesforce DevOps and release processes using tools such as Salesforce DX, Azure DevOps, Gearset, Git, Copado, or comparable platforms.

• Knowledge of API integrations, middleware, data synchronization, production support, and cross-system dependency management.

Preferred Tools and Delivery Practices

• Azure DevOps Boards, Jira, Rally, or an equivalent Agile planning and work-management platform.

• Confluence, SharePoint, Microsoft Teams, Miro, or comparable collaboration and documentation tools.

• Roadmap, dependency, resource, and portfolio-management tools appropriate for enterprise delivery.

• Experience with hybrid Agile delivery, vendor coordination, distributed teams, and globally aligned release plans.

• Experience working in regulated environments with security, privacy, compliance, audit, and change-management requirements.

Preferred Certifications

• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent product-owner certification.

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent Scrum Master certification.

• Project Management Professional (PMP) or equivalent project-management certification.

• SAFe Product Owner/Product Manager, SAFe Scrum Master, or comparable scaled-Agile certification.

• Salesforce Certified Administrator, Salesforce Certified Business Analyst, Salesforce Certified Platform App Builder, or Salesforce Certified Service Cloud Consultant.

AI-Assisted Product and Delivery Management

• Use approved AI tools such as GitHub Copilot, Claude Code, or Cursor to accelerate backlog analysis, epic decomposition, user-story drafting, acceptance-criteria creation, refinement preparation, dependency identification, and delivery documentation.

• Use AI assistance to summarize stakeholder input, meetings, risks, decisions, defects, and technical discussions into actionable backlog and project-management artifacts.

• Use AI to identify ambiguity, missing edge cases, nonfunctional requirements, duplicate work, dependencies, and potential delivery risks while retaining human ownership of prioritization and decisions.

• Validate AI-generated stories and acceptance criteria with business, architecture, development, and QA stakeholders to ensure clarity, feasibility, testability, security, compliance, and business value.

• Follow enterprise policies for approved tools, confidential information, prompt handling, intellectual property, auditability, and responsible AI use.

Expected Deliverables and Outcomes

• Prioritized and delivery-ready product backlog aligned with roadmap, business value, architecture, quality, and release objectives.

• Well-run Scrum ceremonies with documented goals, decisions, actions, risks, dependencies, and accountable owners.

• Realistic delivery plans, sprint and release forecasts, milestone tracking, and transparent status reporting.

• Current RAID log with effective mitigation, contingency, escalation, and decision management.

• Coordinated development and QA execution with clear acceptance criteria, quality gates, defect priorities, and release-readiness evidence.

• Stakeholder alignment, timely decision-making, controlled scope, and measurable continuous improvement in team delivery.

• Release, cutover, production-validation, knowledge-transfer, and operational-readiness documentation.

• AI-assisted backlog, user-story, acceptance-criteria, risk, and delivery artifacts that are reviewed, traceable, testable, and aligned with approved outcomes.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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