Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : DevOps Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain system reliability and support business continuity through timely resolution of technical challenges.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate cross-functional efforts to streamline issue resolution and improve system performance. - Mentor junior team members to enhance their technical capabilities and problem-solving skills. - Facilitate communication between stakeholders to ensure alignment on support priorities and system updates.

Professional & Technical Skills: - Must To Have Skills: Proficiency in DevOps. - Strong knowledge of continuous integration and continuous deployment pipelines. - Experience with infrastructure automation and configuration management tools. - Ability to troubleshoot and resolve issues in cloud-based environments. - Familiarity with monitoring and logging tools to ensure system health and performance. - Understanding of scripting languages to automate routine tasks and improve operational efficiency.

Additional Information: - The candidate should have minimum 5 years of experience in DevOps. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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