Product Support Manager for the French Customer - H135/H145 (m/f/d)
Airbus Donauwörth, Bavaria, Germany
Defense and Space Manufacturing · 10,001+ employees
About the role
Act as the primary interface between Airbus Helicopters and French-speaking customers to provide technical support for H135 and H145 aircraft. Manage operational incidents, handle customer complaints, and analyze technical issues to propose product improvements.
What they look for
Requirements
Requires a technical university degree in engineering and several years of experience with the H135 and H145 helicopter family. Candidates must be fluent in both French and English with strong customer relationship management skills.
Benefits
Full description
Job Description:
To steer current and future projects, Airbus Helicopters is looking for a
Product Support Manager for our French Customer - H135 & H145 (m/f/d).
We offer a very interesting and varied job, integrated in our dynamic and highly qualified team with flat hierarchical structures. Close customer contact gives you the opportunity to provide first hand technical support to the helicopter operators.
We cover the helicopter as a complete system, starting from the dynamic system to the mission equipment like cargo hooks and interior. This offers a very large and interesting scope of work and a wide range of application possibilities according to skills and interests.
Your location
At our Donauwörth site, located on the banks of the river Danube, we develop helicopters from the initial idea to the airworthy product. Watch them take off and touch down on our own on-site test airfield.
Our Benefits for You
- Fair Compensation & Extras: Attractive remuneration and individual additional benefits, such as company pension schemes, mobility offers (e.g., bike leasing), or corporate discounts with partner companies in accordance with our current guidelines.
- Time for You (and Your Loved Ones): 30 days of annual leave based on our collective agreement (35-hour week); work-life balance through flexible working hours (flextime), mobile working, part-time options, job sharing, and sabbatical opportunities.
- Growth Made Easy: Excellent professional development opportunities and international, group-wide career perspectives.
- Feel Good at Work: On-site company doctor; comprehensive health programs (sports courses, preventive care, etc.), canteen and cafeteria, and local childcare facilities at selected locations.
- Diversity Connects: Work in a diverse environment with more than 140 nationalities, where exchange, mutual support, and inclusion are part of our DNA.
Your tasks and responsibilities
- Interface between Airbus Helicopters Germany and our helicopter customers, in particular for French speaking customers
- Actively and efficiently handle and respond to technical requests for the H135 & H145 to ensure safer and efficient flight operations
- Collect and analyze technical issues to create proposals for Product Improvement
- Handling customer complaints and quality issues
- Management of operational incidents (analysis, report, information collection)
Desired skills and qualifications
- Technical university degree, e.g. engineering education (Bachelors / Masters) or equivalent
- Several years of work experience with H135 & H145 family
- Knowledge of H135 & H145 aircraft, systems and technical documentation
- Many years of experience in dealing with customer relations and commercial aircraft operations
- Proactive, customer oriented and independent working style as well as teamworking skills
- High level of communication skills
- French is required, Fluent in English
Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.
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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
AIRBUS HELICOPTERS DEUTSCHLAND GmbH
Employment Type:
Permanent-------
Experience Level:
Professional
Job Family:
Customer Eng.&Technical Support&Services
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