IT Platform Architect - CSE Salesforce

Position Title:

IT Platform Architect – Commercial & Sales Enablement Salesforce

Category/Shift:

Salaried Full-Time

Pay Range:

$101,000 - $134,600

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Physical Location:

1740 International Drive Remote acceptable

Memphis, TN 38197

The Job You Will Perform:

Purpose: A platform architect develops and owns integrated roadmaps for core platforms, ensuring interconnected systems function cohesively to support business and IT priorities. They establish standards and governance, guide delivery partners on best practices, and provide oversight of platform solution delivery, upgrades and integrations to maintain consistency, scalability, and long-term value.

The IT Platform Architect for our Commercial & Sales Enablement – Salesforce team will own and improve the Salesforce platform from both an administration and architecture perspective. This role combines hands-on Salesforce administration with platform architecture, governance, integration strategy, security, and long-term scalability.

Key Accountabilities

• Strong thought leadership and ability to drive platform standards and governance

• Ability to develop platform roadmaps and align them with business and IT strategies

• Deep technical knowledge of platform capabilities and their integration across domains

• Define Salesforce platform architecture strategy, standards, governance, reference models, integrated roadmaps, and future-state blueprints

• Ensure Salesforce architecture supports interoperability, security, integration, evolving business priorities, and technology priorities across domains

• Guide API-first integration strategies, middleware and messaging considerations, CI/CD pipelines, and automation frameworks supporting Salesforce and connected applications

• Translates business needs into scalable best-practice solutions for Salesforce and related platforms

• Strong communication and collaboration skills to align multiple stakeholders

• Includes business stakeholders, end users, product and delivery teams, MSPs, architects, vendors, and third-party application suppliers

• Defines architecture strategy and develops integrated roadmaps and future-state blueprints for Salesforce and other related platforms

• Ensures platform architecture supports interoperability, security, and evolving business and technology priorities across domains

• Establishes and enforces platform standards

• Own Salesforce user and license management, including setup, deactivation, roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules

• Implement and govern Salesforce configuration changes such as Flow, assignment rules, approval processes, fields, page layouts, record types, apps, actions, dashboards, and reports

• Manage sandbox environments, DevOps/release processes, technical documentation, and communication of platform changes to users and stakeholders

• Improve Salesforce data quality and system reliability through rules, automation, proactive maintenance, security reviews, release updates, health checks, and Optimizer reviews

• Support users through ticket resolution, training, stakeholder communication, adoption monitoring, and clear explanation of design options and impacts

• Ensure data management and governance including reference models to drive consistency and re-use across functions leveraging the same platform

• Define Continuous Integration/Continuous Delivery pipelines and oversee automation frameworks (e.g., Azure DevOps, Gearset, GitHub, Testing Automation)

• Establish integration strategies and practices including usage of middleware and messaging infrastructure (Eg: Webmethods, Mulesoft)

• Partners with managed service providers (MSPs) and product/delivery teams to guide adherence to platform best practices and evaluate implications of technical upgrade

Key Challenges:

• Rapidly changing technology landscape both internally and externally.

• Collaborating and coordinating with multiple stakeholders for accelerated delivery and results.

• Aligning and operating with new ways of working and new operating model

• Maintain Salesforce stability, quality, security, governance, and scalability while technology and business needs evolve.

• Improve user experience, adoption, data quality, support responsiveness, and stakeholder confidence in Salesforce changes.

• Create long-term platform value through standards, reusable patterns, architecture discipline, and effective change communication.

The Skills You Will Bring:

Education and General Experience:

• Degree in Computer Science or technical equivalent degree or experience

• Excellent technical understanding of Salesforce and related platforms

• Salesforce Manufacturing Cloud (Sales and Service Cloud)

• Salesforce Commerce Cloud, Maps, CRM Analytics considered valuable

• Mulesoft

• Gearset or similar tooling

• Strong Salesforce product knowledge and hands-on Salesforce administration experience

• Certified Salesforce Administrator, with additional Salesforce certifications such as Platform Integration Architect, Platform Developer considered valuable

• Deep knowledge of industry trends and best practices

• Able to work in an unstructured, changing environment

• Ability to analyze, synthesize and communicate, verbally and in writing, abstract concepts

• Recognizes opportunities to transform the business with technology

• Peer network with outside companies, consultants, and universities

• Typically has 10 or more years of IT experience with more than 5 in their primary platform of responsibility

• Good knowledge of Agile and waterfall methodologies and corresponding platforms such as ADO.

Functional Knowledge and Experience

• Architecture Design

• Technology Evaluation

• Standards & Governance

• Solution Design

• Collaboration & Communication

• Change Management

• Integration & Interoperability

• Risk Management

• Advisory Role experience

• Architecture Communication & Education

Technical:

• Architecture Framework(s)

• Current State Assessments

• Target State Architecture

• Architecture Principles & Guidelines

• Architecture Review & Approvals

• Technology Roadmaps

• Continuous Process Improvement

• Risk & Compliance Assessments

Competencies needed for this position:

• Organizational Savvy

• Tech Savvy

• Business Insights

• Manages Conflict

• Situational Adaptability

• Decision Quality

• Communicates Effectively

• Drives Vision and Purpose

• Strategic Agility

• Drives Engagement

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2024 were $18.6 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-