Technical Product & QA Specialist I

Who we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.

Our Culture

• CAP employees make a meaningful difference by partnering with colleagues customers and members on challenging and rewarding work

• CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop their skills—offering reimbursement for educational programs and participation in events that enhance your skills

• We offer a generous compensation and benefits package, 401K, and more -- visit Careers at the CAP for more details

Brief Description

The Technical Product & QA Specialist I is responsible for:

• Planning, directing, and delivering technical program content and departmental projects to meet customers’ needs and support College objectives.

• Working independently using comprehensive decision making skills and diverse procedures on a daily basis.

• Providing technical and consultative services internally and externally.

Specific Duties

Primary duties and responsibilities of the Technical Product & QA Specialist I:

• As a production priority, deliver and ensure accuracy of:

• kit instructions,

• result forms,

• grading,

• evaluations, and

• summary reports.

• Identify and implement process improvements with an internal and/or customer facing focus.

• Provide leadership and training to the current and new Surveys staff, as well as for staff from other departments, by demonstrating comprehensive knowledge of Surveys, data analysis.

• Serve as primary authority for assigned Surveys working in partnership with Technical Specialists.

• Assist in support of large program-wide project with the goal of streamlining operational/technical interfaces.

Provide direction and consultative services internally on an ongoing basis.

• Major interfaces include:

•

• Marketing,

• Customer Service,

• Client Relations,

• Biostatistics,

• Information Services,

• Purchasing,

• Education,

• Laboratory Accreditation,

• Shared Services, and

• Publications.

• Primary resource for Surveys Materials Management functions.

• Maintain technical expertise and knowledge by attending local Committee meetings and other continuing education events.

• Other duties as assigned by the manager.

Knowledge/Skills Required/Preferred

Personal:

• Good decision making skills

• Accountability

• Team player

Professional:

• Able to prioritize

• Able to work well under high-pressure situations to meet deadlines

• General understanding of business practices and management

• Resourceful and committed to excellent quality of product throughput

Technical:

• Highly skilled with computer systems

Education/Experience

Education:

• Baccalaureate degree required.

• Business degree a plus.

Experience:

• Experience in a clinical lab or commercial or regulatory health care environment desirable.

• Microbiology experience preferred

• Management experience or course work preferred.

Related certifications:

MT/MLT (ASCP); HT (ASCP); CT (ASCP) highly recommended.

Additional Criteria

This position is based out of the Northfield, IL office. Candidates must reside within 75 miles of the Northfield headquarters and meet in-office requirements.

Salary Range: $77,000 - $96,000

Equal Opportunity Employer The CAP is an equal opportunity/affirmative action employer, providing equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, creed, color, religion, sex, gender identity and/or expression, national origin, age, ancestry, disability or genetic information, military status, sexual orientation, marital status, citizenship status, order of protection status, homelessness, or any other characteristic protected by federal law and the applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act Equal Employment Opportunity Employee Polygraph Protection Act