Global Product Support Manager

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 09/30/2026

Who we are?

Metso is a front runner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Introduction to the Role

The Global Product Support Manager provides global sales, technical, and training support for the Chute & Conveyor Solutions Product Line (CCSPL). Working closely with Market Areas and regional sales teams, this role drives business growth through technical leadership, customer engagement, solution development, and strategic market support.

We are seeking a technical specialist with strong experience in conveyor solutions and bulk materials handling systems, including conveyor belts, pulleys, rollers, trackers, cleaners, loading systems, and conveyor performance optimisation. Experience in chute lining, wear solutions, and transfer point design will be highly regarded.

The position is based in Australia and reports to the Chute and Conveyor Solutions Business Development Manager, with regular domestic and international travel.

Key Responsibilities

Sales & Market Development

• Support sales teams with customer engagement, opportunity identification, and proposal development.

• Drive brownfield growth opportunities, market expansion strategies, and key account development.

• Provide market intelligence and technical leadership to strengthen CCSPL's competitive position.

Customer & Stakeholder Engagement

• Develop strong relationships with customers, EPCMs, and internal stakeholders.

• Support strategic accounts and major projects to drive growth and improve win rates.

Technical & Product Support

• Act as the global technical authority for conveyor solutions, including conveyor belts, pulleys, rollers, idlers, trackers, cleaners, loading zones, transfer points, and conveyor reliability initiatives.

• Provide technical leadership in chute lining systems, wear materials, and transfer point optimisation.

• Conduct site audits and assessments to identify opportunities for improved conveyor performance, reliability, safety, and total cost of ownership.

• Support quotation development through technical solution design, high-level engineering, scope definition, and costing.

• Develop innovative solutions to address customer challenges across conveyor and transfer-point applications

Training & Capability Development

• Deliver technical training, mentoring, and knowledge-sharing across Product Line teams and Market Areas.

• Develop technical content, case studies, and sales support tools.

Product Strategy & Development

• Support product development, portfolio growth, and continuous improvement initiatives.

• Analyse market trends and customer needs to identify new opportunities and enhance competitiveness.

The Successful Candidate Will Possess

• Engineering degree or equivalent industry experience.

• 8+ years' experience in conveyor solutions and/or conveyor component applications.

• Strong technical knowledge of conveyor belts, pulleys, rollers, idlers, trackers, cleaners, loading stations, and conveyor performance optimisation.

• Experience with transfer chute design, wear lining selection, materials flow optimisation, and transfer point performance would be highly regarded.

• Proven ability to develop technical solutions, support sales growth, and translate customer challenges into commercial opportunities.

• Strong understanding of mining, mineral processing, materials handling, and maintenance operations.

• Excellent stakeholder engagement, communication, and presentation skills.

• Project management experience and a continuous improvement mindset.

• Proficiency with Microsoft Office and CAD software (desirable).

• Willingness to travel globally as required.

Only those with full working rights in Australia need apply.

Please note pre-employment medical and DAS forms part of our onboarding processes.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

What's in it for you

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.

• Annual bonus - global incentive programs tied to business and performance targets.

• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

• A work environment where safety is always the number one priority – both your physical and mental health is our priority

• A competitive base salary reflective of your skills and experience with annual incentive program

• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.

• Gender neutral parental leave - 18 weeks paid in full

• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice

• Comprehensive medical benefits including discounted private health insurance for employees and immediate family

• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings

• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com