GardaWorld - Bilingual Business Operations Analyst
GardaWorld Ottawa, Ontario, Canada · CA$60K–CA$75K/yr
Security and Investigations · 10,001+ employees
About the role
The Business Operations Analyst supports commercial and operational performance by preparing accurate reporting, maintaining data integrity, and coordinating business processes. This role collaborates with Sales, Operations, and Finance to monitor key metrics and drive continuous process improvements.
What they look for
Requirements
Candidates must have a college diploma in a business or technology-related field and 2-5 years of experience in analytical or operational roles. Proficiency in Microsoft Excel, Power BI, and CRM systems is required, along with bilingual proficiency in English and French.
Benefits
Full description
About GardaWorld
Give your career a new vision with GardaWorld | Business Operations Analyst- Bilingual
GardaWorld company, is transforming the way businesses protect their people and assets. We're seeking a driven and detail-oriented Business Operations Analyst to join our team.
The Business Operations Analyst supports GardaWorld Canada's commercial and operational performance by providing accurate reporting, maintaining data integrity, and coordinating business processes that enable effective decision-making and customer execution.
Working closely with Sales, Operations, Finance and Commercial Strategy, this role ensures timely performance reporting, supports operational workflows, maintains business data, and contributes to continuous process improvements across the organization
What's in it for you?
- The typical hiring range for this position is $60k to 75k per year and is specific to candidates in this location. The salary will be determined based on your knowledge, skills and competencies, and you’ll have room to grow after you join!
- 3 weeks of paid vacation
- Full medical and dental benefits
- Flexible work options, including telework when applicable
- Ongoing training and development
What Your Days Will Look Like
Business Reporting & Operational Support
- Prepare, validate and distribute recurring operational and commercial reports.
- Maintain dashboards and reporting tools to support business performance.
- Support recurring business reviews, forecasting activities and operational reporting requirements.
- Respond to ad hoc reporting and analysis requests.
Business Operations
- Support Sales, Operations and Finance with reporting, billing support and operational coordination.
- Monitor key business metrics and identify reporting discrepancies or operational issues.
- Coordinate reporting activities across multiple stakeholders and business functions.
- Support contract compliance, KPI tracking and operational performance initiatives.
Data Quality & Process Improvement
- Maintain data accuracy and integrity across business systems and reporting platforms.
- Identify opportunities to improve reporting processes, workflow efficiency and automation.
- Support the implementation of new reporting tools and business processes.
- Contribute to continuous improvement initiatives that enhance operational effectiveness.
Collaboration & Customer Support
- Build strong working relationships with Sales, Operations, Finance and Billing.
- Serve as a key point of contact for reporting inquiries and operational data requests.
- Support internal and external stakeholders by delivering accurate, timely and reliable information.
What We're Looking For
Education
- College diploma in Business Administration, Business Technology, Data Analytics, Information Technology or a related discipline, or an equivalent combination of education and relevant experience.
Experience
- 2–5 years of experience in business operations, reporting, sales operations, data coordination or a similar analytical role.
- Experience working with reporting tools, CRM/ERP systems and operational data.
- Strong analytical and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience in security services, logistics or other service-based industries is considered an asset.
Technical Competencies
- Advanced Microsoft Excel (Pivot Tables, Power Query, formulas)
- Power BI (report maintenance and dashboard support)
- CRM reporting (Salesforce, Dynamics or equivalent)
- Data validation and quality control
- KPI reporting and performance tracking
- Report automation (asset)
- SQL or Power Query (asset)
Core Competencies
- Analytical Thinking
- Attention to Detail
- Planning & Organization
- Problem Solving
- Collaboration
- Customer Focus
- Excellent written communication skills (English & French)
- Continuous Improvement
- Accountability
The opportunity is real. The team is ready. Your move.
Apply now!
#GardaWorld
Please note: No AI tools are used in the screening, assessment, or selection of candidates for this position.
This posting is for a position that is currently vacant within the organization.
