Silver Dollar City Resort - Engineering Manager (Exempt)

Job Summary

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat which overlooks sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all.

Joining the Silver Dollar City Resort team is becoming part of a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.

The Engineering Manager is responsible for, at the direction of the Director of Engineering, maintaining product quality and condition throughout the Resort. Also, administrating preventative maintenance programs for all equipment and guest rooms to prolong the lifespan of equipment and physical property. Managing the department’s day-to-day responsibilities, the Engineering Manager leads a team of technicians ensuring high-quality, productive work while establishing an environment leading to high levels of guest and employee satisfaction. Additionally, the Engineering Manager works alongside the Director of Engineering overseeing capital and departmental budgets.

Summary of Essential Functions & Responsibilities

• Supervise and direct Engineering staff.

• Maintains equipment using proper tools in a skilled craftsman-like manner.

• Coordinate maintenance tasks with the Director of Engineering.

• Coordinate budgetary expenses with the Director of Engineering.

• Responsible for recruiting, hiring, training, and retention of engineering staff in coordination with the Director of Engineering.

• Responsible for weekly scheduling of engineering staff in coordination with the Director of Engineering.

• Maintaining supply level inventory.

• Managing and performing regular preventive maintenance for equipment, guest rooms, and common areas.

• Working with outside vendors and contractors to provide necessary improvements or maintenance as directed.

• Maintain records of work activities and support materials.

• Working with other departments when necessary or as directed.

• Provide written reports to other departments as needed.

• Assign and perform daily rounds, Checking building mechanical equipment, common space, life safety systems, pool equipment, etc.

• Assign and attend to any work orders, guest requests, housekeeping requests, front desk requests and guestroom calls.

• Managing CMMS System to stay up to date on room and equipment PM’s along with the Director of Engineering.

• Maintain all facilities and systems in safe and efficient working order.

• Complete assigned tasks in a safe, timely manner.

• Perform electrical, plumbing, refrigeration, food service equipment, and HVAC repairs and preventative maintenance.

Management reserves the right to change and/or add to these duties at any time.

Qualifications

• High School Diploma or Equivalent.

• Minimum of 3 years in the hospitality industry.

• At least one year of prior experience supervising a maintenance team.

• Must have schedule flexibility including potential evening shift, weekends and Holidays.

• This position will be required to be on call to support critical operations.

• Must successfully pass background and drug tests.

• Minimum of 2 years Computerized Maintenance Management System experience (HOTSOS, Quore, etc.)

• Ability to read, write, speak, and understand English effectively to perform the essential functions of the position.

• Must have a valid Certified Pool Operator (CPO) certification or willing to obtain one within the first 30 days of employment.

• Electrical, EPA, and HVAC certification preferred.

• Driver's license and acceptable driving record required

Physical Requirments

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Standing/Walking: Ability to stand and walk for extended periods in both indoors and outdoor environments on varied surfaces, including uneven terrain, inclines, tiles, wood, carpet, asphalt and concrete.

• Repetitive Motion: Stoop, bend, kneel, reach and twist, crawl and stretch.

• Must be able to lift arms above head and shoulders.

• Lift and/or move: Up to 80 lbs.

• Climb: Ascend and descend indoor and outdoor stairs, ladders uneven and sloped surfaces.

• Speak and hear clearly.

• This position requires the ability to perform work tasks in varying weather conditions, including extreme heat and cold.

• Able to obtain a Missouri State driver’s Class E license.

• Use fingers and hands to handle or feel and reach with hands and arms. Must have manual dexterity necessary to complete all job duties.

Benefits Offered

• Free Admission- Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.

• Exclusive Admission Discounts- Complimentary tickets & discounts on season passes for loved ones.

• Food & Merchandise Discounts- Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.

• 401(k) & Profit Sharing- The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).

• Health Insurance- Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.

• Mary's Well House- Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not.

• Free Tuition– Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner.

• See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.

Equal Opportuntity Employer/Disabled/Veterans

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.