JobCubby JobCubby
Sign up
M

Technical Support Engineer

Mettler Toledo Petaling Jaya, Selangor, Malaysia

Measuring and Control Instrument Manufacturing · 10,001+ employees

Aug 14
support-engineer Mid (2-5 yrs) Full-time Malaysia
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

About the role

The Technical Support Engineer will provide technical helpdesk support, resolve customer issues, and coordinate product testing logistics. They will also operate virtual studio systems for training and collaborate with international teams to ensure smooth process handling.

What they look for

Technical support Customer service Helpdesk support Product testing Diagnostic programs Troubleshooting Automation Mechatronics Virtual studio operation Remote training Logistics coordination English fluency

Requirements

Candidates must have completed technical education in automation or mechatronics and possess at least 2 years of experience in service or maintenance support. Fluency in English is required, along with the ability to work rotating shifts including weekends and public holidays.

Benefits

1.5-month contractual bonus Medical plan Dental plan Life insurance plan

Full description

Our Opening and Your Responsibilities

  • Support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization)
  • Support product test, ensure test request deliver on time.
  • Operate the virtual studio system - to support technical training
  • Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation)
  • Work closely with USA helpdesk team to ensure smooth process handling and team development.
  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
  • Coordinate with oversea sales office on product testing logistic and conduct product test.
  • Work with Market Manager to operate the eStudio on remote demo and training

Operating Hours • 8 AM - 8 PM or 9 AM - 9 PM (varies by daylight saving time)

  • Monday to Friday: 6-hour shifts per team, rotational
  • Morning Shifts: 8am - 2pm or 9am - 3pm
  • Evening shifts: 2pm - 8pm or 3pm - 9pm
  • Weekends:
  • Alternating shifts between two teams (Team A and Team B)
  • Weekends: 12-hour shifts (work-from-home)
  • Public holidays covered based on national calendars.

What You Need to Succeed

  • Education: At least Completed technical education in automation or mechatronic background
  • Experience: at least 2 years working experience in service or maintenance support field
  • Language skills: Fluent in English

Our Offer to You

  • 1.5-month contractual bonus
  • Medical and Dental plan (including spouse and children)
  • Life Insurance Plan

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

22955

Preferred Location

Selangor

Petaling Jaya

Job Type

Full-time

Legal Entity

MTAP-SER Petaling Jaya

PJ33, Tower 1, Level 14, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200, Petaling Jaya, Selangor Malaysia

+60 3 7844 5800

Similar roles