EXL

Product Manager

EXL · India

Business Consulting and Services · 10,001+ employees

4 h ago
Senior (5-10 yrs) Full-time India
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About the role

The Technical Product Manager will lead the end-to-end delivery of large-scale AI and GenAI programs, including agentic workflows and ML platforms. They are responsible for stakeholder management, program governance, and ensuring adherence to Responsible AI standards and technical best practices.

What they look for

Technical Product Management GenAI LLM RAG Agentic Workflows ML Platforms Cloud-native Deployments AWS Azure GCP Stakeholder Management Agile Scrum SAFe Data Pipelines Responsible AI

Requirements

Candidates must have 3-6 years of experience in technology delivery and program management, with at least 5 years specifically managing AI/ML/GenAI programs at scale. A strong technical background in cloud platforms, LLMs, and data ecosystems is required, along with expertise in Agile delivery models.

Full description

Experience: 3–6 Years Location: India (Onsite/Hybrid)

Role Overview

We are seeking an experienced Technical Product Manager (TPM) to lead end-to-end delivery of large-scale AI/GenAI programs, including agentic workflows, ML platforms, and enterprise AI solutions. The role requires strong program governance, cross-functional leadership, and technical understanding of AI architectures.

Key Responsibilities 1. Stakeholder Management

  • Act as single point of contact for clients, leadership, and cross-functional teams
  • Drive alignment between product, engineering, data science, and business teams

2. Technical Program Ownership

  • Oversee design and delivery of:
  • GenAI / LLM-based solutions (RAG, agentic workflows)
  • Data pipelines, ML models, and AI platforms
  • Cloud-native deployments (AWS/Azure/GCP)
  • Ensure adherence to AI architecture, scalability, and best practices including governance and lifecycle management

3. Execution & Delivery Excellence

  • Manage multi-stream programs with distributed teams (Data Scientists, ML Engineers, AIOps, DevOps)
  • Track delivery against timelines, budget, and quality benchmarks
  • Proactively identify risks, dependencies, and mitigation plans
  • Drive Agile / Hybrid delivery models (Scrum, SAFe, etc.)

4. Team Leadership & Capability Building

  • Lead cross-functional teams and mentor program managers, leads, and engineers
  • Build AI delivery capability across areas such as GenAI, ML engineering, and data platforms
  • Drive continuous improvement, knowledge management, and best practices

5. Compliance & Responsible AI

  • Ensure adherence to Responsible AI standards, data privacy, and governance frameworks
  • Drive risk mitigation related to bias, hallucination, and model governance

Required Skills & Qualifications Experience

  • 3-6 years of experience in technology delivery/program management
  • 5+ years managing AI / ML / GenAI programs at scale

Technical Skills

  • Strong understanding of:
  • AI/ML lifecycle, & GenAI architectures
  • LLMs, RAG, agentic AI frameworks
  • Cloud platforms (AWS, Azure, GCP)
  • Experience with data ecosystems, APIs, and enterprise integrations

Product Management Skills

  • Proven experience managing large, multi-million-dollar programs
  • Expertise in governance frameworks, KPIs, dashboards, and reporting
  • Strong risk & dependency management

Leadership & Soft Skills

  • Excellent stakeholder management and executive communication
  • Strong problem-solving and decision-making abilities
  • Ability to operate in high-pressure, delivery-driven environments

Preferred Qualifications

  • PMP / PgMP / Agile certifications
  • Exposure to industries like BFSI, Insurance, or Healthcare