Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Database Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: The AWS Neptune Database Administrator (L3) is responsible for the administration, performance optimization, monitoring, security, backup, recovery, and high availability of Amazon Neptune environments. The role provides advanced operational support for graph database platforms, resolves complex incidents, drives automation initiatives, and ensures database reliability, security, compliance, and operational excellence within AWS cloud environments.

Roles & Responsibilities: Neptune Database Administration Administer and support Amazon Neptune clusters and instances. Configure and manage cluster scaling, replication, and failover. Perform database provisioning, upgrades, patch validation, and lifecycle management. Manage Gremlin and SPARQL query workloads. Performance & Capacity Management Analyze database performance bottlenecks and optimize query execution. Monitor CPU, memory, storage, IOPS, and connection utilization. Implement performance tuning and capacity planning recommendations. Review graph data models and indexing strategies. Monitoring & Operations Monitor Neptune environments using CloudWatch and enterprise monitoring tools. Troubleshoot database availability, latency, replication, and connectivity issues. Participate in Major Incident Management (P1/P2) and root cause analysis. Develop operational dashboards and alerts. Backup, Recovery & DR Manage automated backups and snapshot lifecycle. Execute database restore and recovery activities. Support DR testing and validation exercises. Maintain recovery procedures and runbooks. Security & Compliance Implement IAM-based access control and least-privilege access. Configure encryption at rest and in transit using AWS KMS. Address vulnerability remediation and security findings. Required Technical Skills AWS Neptune Neptune Cluster Administration Neptune Backup & Restore Neptune Replication & Failover Performance Tuning & Query Optimization

Professional & Technical Skills: - Must To Have Skills: Proficiency in Database Management. - Strong knowledge of incident and problem management processes within IT operations. - Experience in creating and managing Requests for Change to support system updates and improvements. - Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues. - Familiarity with maintaining and updating knowledge base articles to aid troubleshooting efforts. - Skilled in monitoring and ensuring operational stability across multiple business system components.

Additional Information: The candidate should have minimum 8 years of experience in AWS Neptune Database Administration (DBA). This position is based at our Bengaluru/Pune office. 15 years full time education is required

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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