Technical Writer

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.  

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.  

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

About R.O Writer:

At R.O. Writer, we pride ourselves on being an industry leader in digital shop management software. We are committed to delivering groundbreaking solutions that maximize the efficiency of shop operations. We are seeking an enthusiastic, detail-oriented Technical Writer to join our thriving team. This is an exciting opportunity to contribute meaningfully to our mission by creating high-quality content for our users.

Job Summary:

As a Technical Writer, you will play a pivotal role in bridging the gap between complex technical information and user-friendly content. You will create content for end users, including release notes, help websites, new feature descriptions, screen text, and in-app messages. You will work closely with the development team to ensure that every piece of content is accurate, comprehensive, and tailored to our audience's needs. 

Required Abilities: 

This person is responsible for all aspects of producing user content for a development product and must therefore have a demonstrated ability and a history of successfully completing the following.

• Prompt Engineering: Use prompt engineering in AI systems to extract information from codebases.
• Self-Assignment: Review development changes and create documentation tasks based on those changes. 
• Work Independently: Understand what is required to document enhancements and releases. 
• Content Creation: Develop and maintain user content and help resources for new features to existing software products and brand-new software products. 
• Translate Technical Information: Understand how to interpret development information in JIRA tickets and create user content and step-by-step instructions.
• Content Organization: Structure content logically and intuitively to ensure that users can find the information they need quickly and easily.
• Cross-Functional Collaboration: Build relationships with software developers, programmers, QA analysts, support analysts, product managers, professional services, and other stakeholders to gather information and complete reviews.
• Implement Best Practices: Review and implement documentation standards, including style guides, templates, and documentation processes and procedures.

Qualifications

• Software Development: Solid understanding of the software development lifecycle (SDLC) in an Agile environment. This includes using ticketing software such as JIRA and/or Azure DevOps, as well as working with team boards for sprints and releases. 
• Degree: Bachelor’s degree in Technical Communication, Training in Technical Communication. 
• Experience Level: 5 years of experience as a Technical Writer, Documentarian, Content Specialist, or related role, preferably in software development. 
• Technical Skills: MadCap Flare (preferred) and other HTML/XML editors, Markdown editing, advanced Microsoft Word skills (for creating user and quick start guides), and Azure DevOps. 

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.