Junior Salesforce Consultant
Indra Group · San Jose del Monte, Bulacan, Philippines
Defense and Space Manufacturing · 51-200 employees
About the role
The consultant will manage application incidents, resolve service requests, and participate in problem and capacity management initiatives. They are also responsible for developing test strategies, providing deployment support, and collaborating with cross-functional teams to ensure operational excellence.
What they look for
Requirements
Candidates must have proficiency in the .NET Framework and SQL/PL/SQL, with experience in data processing and system administration being advantageous. Strong analytical skills and a willingness to work in an operations support environment with flexible shift requirements are essential.
Full description
Key Responsibilities
- Serve as the functional consultant for assigned projects and support activities.
- Manage and resolve application incidents and service requests, ensuring timely and high-quality delivery.
- Participate in problem management, capacity management, and continuous improvement initiatives.
- Develop and execute test strategies, test plans, and test cases to ensure solution quality.
- Provide implementation, deployment, and post-deployment support, including defect resolution.
- Identify process and system gaps, and recommend or implement appropriate solutions.
- Collaborate with cross-functional teams and stakeholders to ensure smooth project delivery and operational support.
- Maintain technical documentation and provide regular status updates to stakeholders.
- Recommend and implement system and process improvements based on operational needs and best practices.
Qualifications
- Knowledge of and experience with the .NET Framework is required.
- Proficiency in SQL or PL/SQL is required.
- Experience in SQL performance tuning is an advantage.
- Experience in data processing and data extraction is a plus.
- Knowledge of Allegro ETRM/ESRM is an advantage.
- Familiarity with Windows Server Administration is a plus.
- Detail-oriented with strong analytical and problem-solving skills.
- Able to work independently with minimal supervision.
- Willing to work in an Operations Support/Service Management environment.
- Basic ITIL knowledge is an advantage.
- Business Analysis experience is a plus.
- Willing to work onsite on weekdays under either:
- Regular Shift: 8:00 AM – 5:00 PM, or
- Shift 1: 6:00 AM – 2:00 PM
- Willing to render overtime, provide 24/7 on-call support, and work on weekends or holidays as business needs require.
