Business Support Analyst (UAE Nationals Only)
Emirates Islamic Bank · Dubai, Dubai, United Arab Emirates
Banking · 1,001-5,000 employees
About the role
Handle queries related to the PSB segment and provide consolidated responses to Compliance, Governance, and Legal teams. Ensure adherence to company policies, manage customer documentation, and handle account closures under compliance concerns.
What they look for
Requirements
Requires a High School or Diploma degree and must be a UAE National with a Family Book. Candidates should possess strong analytical skills and the ability to prioritize tasks to meet deadlines.
Benefits
Full description
To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
Responsible to handle queries related to PSB segment and provide timely response to Compliance, Governance and EI legal.
- Gathering all the information and sharing the consolidated response with COMPLIANCE & GOVERNANCE
- Provide the required Payment documentation and answers to the questions from the customer within given TAT
- Retrieve all the information as requested by authorities and share the consolidated response with in given timelines
- Ensure adherence to COMP policies, practices and processes.
- Identify gaps and provide solutions to resolve issues
- Review and escalate issues of non-compliance
- Collecting the modernized customer’s information/ Documents and sharing with HRAR and COMP team
- Updating the current customer’s data to know the exact profile
- Support the implementation of COMP/Governance policies, practices and processes.
- Prepare and Issuance of Customer’s Exit letters under Compliance Concerns.
- Ensuring the Accounts are closed after given notice period
Job Skills & Qualifications:
- High School /Diploma Degree in relevant field
- Ability to plan and prioritize projects and schedules to meet deadlines and objectives.
- Attention to detail, data analytical skills with ability to problem solving.
- UAE National with Family Book
What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
EIB
Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.
As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.
Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.
We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.
