Network Operations & Services Engineer

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

This role is essential to support our networking operations and build specialized expertise in WDM, Ethernet, and Fiber technologies. It helps strengthen the team's capability to deliver reliable customer solutions, collaborate effectively with global stakeholders, and address complex technical challenges. The position also supports long-term talent development by creating a pipeline of skilled professionals who can grow into broader technical and cross-functional roles as business needs evolve.

What you will do

Incident management

• Perform troubleshooting and restoration of incident.

• Duties include both remote troubleshooting inside NOC as well as onsite dispatch to customer and colocation sites

• Responsible for incidents across Japan, including Tokyo, Osaka, Nagoya, Fukuoka, etc.

• For technical matters, join conference call with customer and Service Desk when explanation required.

• Create an Incident Report.

• Escalate complex issues to Tier 3 team and work with them to solve the problem.

• Escalate issues caused by hardware failure to equipment vendors.

• Collaborate with various internal teams, stakeholders, partners to resolve incident and service requests.

Planned work management

• Create an Implementation Request Form for the planned work performed by team.

• Plan and perform maintenance on Colt’s network equipment to maintain the service.

• Become interface for Colt and other carriers/partners

Voice Operations

• Follow up with voice carrier until service resolution and manipulate operational status of international trunks.

• Voice order execution including reviewing scripts and contents of orders to ensure its precision.

What we're looking for

Must haves:

• Business-level Japanese communication skills.

• 2+ years of experience in telecommunications, networking, or a related technical field.

• Basic understanding of Ethernet and IP networking technologies.

• Willingness to work in a 24/7 shift-based environment.

Might haves:

• Since this work includes field dispatch, having a driving license is an additional advantage.

• Experience in a Network Operations Center (NOC) environment and/or hands-on field support is advantageous but not required.

• English langauge capability is a plus

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan

• Trained 60 (and growing) Colties to be Mental Health First Aiders

• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.

• Extensive induction program with experienced mentors and buddies.

• Opportunities for further development and educational opportunities.

• Global Family Leave Policy.

• Employee Assistance Program.

• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.