Product Support Engineer
Sunbird Software Inc. · Piscataway Township, New Jersey, United States · $50K–$80K/yr
Software Development · 51-200 employees
About the role
Troubleshoot field issues to identify root causes and collaborate with the team to implement fixes in deployed systems. Provide clear communication to stakeholders and document knowledge to reduce escalations from technical support to engineering.
What they look for
Requirements
Requires a Bachelor's or Master's degree in Computer Science or equivalent experience. Candidates should possess strong communication skills and technical proficiency in Linux, Java, and database management.
Full description
Sunbird (www.sunbirddcim.com), an established leader in Data Center Infrastructure Management, is looking for an Product Support Engineer to help us maintain our award winning web-based solutions. We develop in a collaborative environment where our workday involves Ruby, Java , Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM.
Essential duties and responsibilities
- Trouble shoot field issues to reproduce and when possible, identify the root cause
- Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
- Provide clear and timely communication to keep all relevant parties informed
- Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
- Lead internal and customer-facing calls as needed
Requirement / Qualifications
- BS/MS degree in Computer Science or a related subject or equivalent experience
- Good oral and written communication, and interpersonal skills
- Ability to adapt, multi-task, and manage changing priorities
- Self-motivated, ability to learn and apply new skills quickly
Desired knowledge and skills
A candidate with any of the following will be at an advantage:
- Knowledge of the data center domain and DCIM tools
- Working experience with Linux based environments (RHEL/Rocky preferred)
- Java, ANSI SQL, and general programming skills
- Experienced in using PostgreSQL, Jira, or GitHub
- Experience with virtualization (e.g., VMware, Nutanix, docker)
- Scripting skills (e.g., shell scripts, Ruby, Python, Perl)
Why Sunbird
- We are all about delighting our clients and live/breathe the end client/user experience
- We believe in collaboration, teamwork, creativity and taking initiative
Interested?
Read on for additional details about this opportunity to join our amazing team!
- What is DCIM Software: www.sunbirddcim.com/what-dcim - What are customers saying about Sunbird: www.sunbirddcim.com/reviews - Why work at Sunbird: www.sunbirddcim.com/careers
