About the role

The Program Manager will orchestrate the end-to-end launch of a transformative new product by coordinating technology teams, vendors, and regulatory compliance. They are responsible for developing roadmaps, managing stakeholder expectations, and ensuring technical deliverables meet enterprise architecture standards.

What they look for

Program management Product launch Stakeholder management Strategic planning Risk management Regulatory compliance Technical project management Vendor management Governance Roadmap development Solution assurance Cross-functional leadership Change management Negotiation Problem-solving Financial services

Requirements

The role requires an experienced Program Manager with strong technical expertise and a proven track record in delivering complex product launches. Candidates must possess strategic thinking, risk management skills, and the ability to navigate rigorous regulatory environments within the financial services sector.

Full description

Program Manager – New Product Launch

Overview The ICB organization is preparing to launch a transformative new product, requiring the orchestration of multiple technology teams, vendor partnerships, and compliance with rigorous regulatory standards. This initiative is central to the organization’s strategic growth and demands an experienced Program Manager (PM) with strong technical expertise and a track record of successfully delivering complex product launches.

Key Responsibilities

Program Planning & Roadmap Development

Develop, maintain, and continuously refine a comprehensive launch roadmap, outlining key milestones, deliverables, dependencies, and resource allocation.
Collaborate with cross-functional teams to define product scope, objectives, and success criteria.
Establish and manage program governance structures, including steering committees and working groups.

Stakeholder Management & Communication

Serve as the primary liaison between ICB, Product, Platform, Risk & Controls teams, vendors, and other critical stakeholders.
Facilitate regular stakeholder meetings to ensure alignment, resolve issues, and drive decision-making.
Manage stakeholder expectations and ensure transparent communication throughout the product launch lifecycle.

Oversight & Solution Assurance

Oversee the design, development, and implementation of solutions, ensuring they are robust, scalable, and aligned with enterprise architecture standards.
Partner with engineering and architecture teams to validate solution designs and integration approaches.
Ensure all technical deliverables meet regulatory, security, and compliance requirements.

Risk Management & Regulatory Compliance

Proactively identify, assess, and manage risks related to new product enablement
Review risk mitigation strategies, contingency plans, and escalation protocols

Execution Excellence & Delivery Management

Drive the end-to-end execution of the product launch, ensuring delivery against agreed timelines, budgets, and quality standards.
Monitor program progress, track key performance indicators, and resolve delivery bottlenecks.
Foster a culture of accountability, continuous improvement, and operational excellence within the program team.

Reporting & Senior Management Updates

Prepare and deliver regular program status reports to senior management, highlighting achievements, risks, issues, and mitigation actions.
Provide clear, actionable insights and recommendations to support executive decision-making.
Maintain comprehensive program documentation and audit trails.

Core Competencies

Strategic thinking and problem-solving
Technical depth and solution orientation
Risk and change management
Influencing and negotiation skills
Results-driven execution

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.