Senior Analyst, Product Delivery
Mastercard Kuala Lumpur, Kuala Lumpur, Malaysia
IT Services and IT Consulting · 10,001+ employees
About the role
The Senior Analyst will support end-to-end delivery readiness for new payment solutions, including documentation, training, and process maintenance. They will also coordinate pilot implementations, track project metrics, and collaborate with cross-functional teams to ensure high-quality product rollouts.
What they look for
Requirements
Candidates should have experience in the payments or financial services industry with a strong understanding of APIs and digital ecosystems. Proficiency in project coordination, technical troubleshooting, and the ability to translate complex concepts into clear documentation are essential.
Full description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Product Delivery
About the Role We are seeking a driven and detail-oriented professional to support the delivery of solutions across the global payments ecosystem. In this role, you will help bring new capabilities to market by ensuring readiness for deployment, supporting implementation, and enabling adoption across customers, partners, and internal teams. Working at the intersection of business and technology, you will support pilot programs and scaled rollouts, helping to ensure consistent, high-quality delivery within the context of modern payment flows and the four-party model.
Role Overview
- Support delivery readiness activities for new solutions and enhancements, ensuring required documentation, training, and processes are prepared for deployment
- Contribute to the creation, review, and maintenance of implementation artefacts, including guides, checklists, and process documentation
- Assist in developing and delivering training materials for internal and external stakeholders
- Support pilot implementations, including preparing materials, tracking actions, and capturing learnings
- Help track project status, metrics, risks, and issues, and provide updates to stakeholders
- Ensure teams are kept up to date on new capabilities and process changes
- Contribute to continuous improvement of delivery processes, documentation, and training
- Support maintenance of a centralized knowledge base and documentation repository
Key Responsibilities
- Support end-to-end delivery readiness for new solutions and enhancements
- Coordinate and support pilot implementations, tracking timelines, risks, and dependencies
- Assist with project management activities including action tracking and status reporting
- Support troubleshooting of technical and operational issues during implementation
- Capture lessons learned and drive continuous improvement initiatives
- Enable stakeholders through effective training and clear documentation
- Collaborate with cross-functional teams across business, technology, and operations
About You
- Experience in financial services, payments, or a related industry, with understanding of the broader payments ecosystem
- Experience with API integrations, SDKs, and digital wallet ecosystems
- Experience with acquiring, payment services and payment gateways is desirable but not essential
- Understanding software development processes, including APIs, cloud infrastructure, and enterprise system architecture, with the ability to engage confidently with engineering and technical stakeholders.
- Strong project coordination and organizational skills
- Analytical and problem-solving mindset with attention to detail
- Effective communication skills with ability to translate complex concepts into clear content
- Experience creating documentation, training materials, or implementation guides
- Ability to work independently and collaboratively
- Proficiency in standard business tools such as spreadsheets and presentations
Languages
- English required
- Additional languages is a plus
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
