Senior Engineer I, Services Execution QA Lead

Job title - Senior Engineer I, Services Execution QA Lead

Exp 5-7 yrs Bangalore (Hybrid)

Job Purpose

The Services Execution QA Lead is responsible for ensuring the quality, reliability, and business readiness of all solutions within the Services Execution domain.

The role owns the testing strategy, test execution governance, defect management, and release quality activities across Services xecution platforms like Salesforce/ServiceMax and related integrations. The QA Lead ensures that the end to end Services Execution processes meet business, functional, performance, and integration requirements before deployment.

The role serves as the quality authority for the Services Execution squad and works closely with Product Owners, Business Process Owners, Application Analysts, Solution Leads, Developers, and Technical Leads

Key Responsibilities

Domain Quality Ownership

• Own end-to-end quality assurance for Services Execution capabilities.
• Ensure quality across:
• Work Order Management
• Service Planning & Scheduling
• Dispatching
• Technician Mobility
• Field Service Execution
• Spare Parts Consumption
• Time & Expense Capture
• Service Reporting
• Service Completion & Closure
• Contract Fulfilment
• Workforce Management
• Act as the primary quality representative for the Services Execution squad.

Test Strategy & Planning

• Define testing approaches for new features, enhancements, and major releases.
• Develop test plans and regression testing strategies.
• Ensure test coverage aligns with business requirements and solution designs.
• Maintain reusable test cases, test libraries, and testing standards.

Functional & Integration Testing

• Validate business processes across:
• Service Execution platforms (bFS, ServiceMax, Salesforce)
• ERP systems (SAP ECC / S4HANA)
• Mobility solutions
• Middleware and integration platforms
• Reporting and analytics solutions
• Verify end-to-end process continuity across systems.
• Ensure upstream and downstream integrations behave as expected.
• Validate data quality and transactional consistency.

Quality Assurance Execution

• Coordinate and execute:
• Functional Testing
• System Testing
• Integration Testing
• Regression Testing
• User Acceptance Testing support
• Review test results and identify quality risks.
• Ensure complete traceability between requirements, test scenarios, and defects.

Defect Management

• Lead defect triage activities.
• Classify defects by severity, business impact, and priority.
• Partner with development teams to drive timely resolution.
• Validate defect fixes and regression impacts.
• Track and report defect trends and quality metrics.
• Automation & Continuous Quality Improvement
• Identify opportunities to increase test automation coverage.
• Support development of automated test suites for critical business scenarios.
• Promote shift-left testing practices.
• Drive continuous improvement of testing standards and methodologies.

Release & Deployment Readiness

• Assess release readiness from a quality perspective.
• Ensure all critical business processes meet predefined quality criteria.
• Participate in Go/No-Go decision forums.
• Support production validation and hypercare activities after deployment.
• Stakeholder Collaboration

Work closely with:

• Product Owners
• Business Process Owners
• Application Analysts
• E2E Solution Leads
• Digital Delivery Managers
• Development Teams
• Business Super Users
• E2E Test Lead
• Communicate testing progress, risks, and quality concerns to leadership.
• Provide recommendations on quality improvements and risk mitigation.

Requirements

Education

• Bachelor's or Master's degree in Engineering, Computer Science, Information Systems, or related discipline.

Experience

• 8+ years of experience in software testing and quality assurance.
• Experience in Service Execution, Field Service Management, Workforce Management, or Enterprise Service Operations platforms.
• Experience with Salesforce, ServiceMax, bFS, SAP, or similar enterprise ecosystems.
• Experience leading SIT, UAT, and complex integration testing activities.
• Experience working in Agile product delivery environments.
• Experience supporting global deployments and multi-country releases.

Skills

• Quality Assurance Leadership
• Service Execution Processes
• Field Service Management
• System Integration Testing (SIT)
• End-to-End Testing
• UAT Management
• Defect Management
• Test Automation
• Release Validation
• Risk-Based Testing
• Agile Delivery
• Cross-Platform Integration Testing
• Stakeholder Management
• Quality Governance

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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