Product Manager II - Admin & User Management

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

Enterprise and mid-market companies run complex organizations and they expect the software they buy to handle that complexity. SurveyMonkey’s admin and user management experience is a key part of that promise.

We are hiring a PM to own this surface. You will start with discovery to understand what our enterprise and mid-market customers actually need, where current gaps are costing us, and what a great admin experience looks like. Then you will build toward it in partnership with a Senior PM who will set direction and help you grow. This is a good role for a PM with 3-5 years of experience who wants to go deep on a real customer problem with real organizational stakes.

What you’ll be working on

• Lead discovery on user management and admin experience for mid-market and enterprise customers

• Partner with a Senior PM to translate customer research, support data, and sales input into a prioritized roadmap for the user onboarding, survey administration and management and collaboration in multi-user groups.

• Define what the ideal admin UX looks like for organizations running SurveyMonkey at scale

• Develop detailed product requirements, roll-out plans and help build effective GTM (go to market) plans for your products

• Work cross-functionally with Customer Success, Sales, and Engineering to move from insight to shipped product

We’d love to hear from people with

• 3-5 years in product management

• B2B SaaS experience strongly preferred

• Experience working on Role based permissions, platform initiatives across enterprise security, identity and access management preferred

• Comfort with open-ended discovery to find the real problems, not just the loudest request

• Strong instincts for what matters to enterprise buyers and admins, not just end users

• Collaborative working style, showcasing that you are ready to own a surface and grow

• Strong business judgement and decision making skills; ability to identify, prioritize, make tradeoffs and get alignment around highest impact initiatives.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Amsterdam office up to 1 day per week.

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Your data

For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.