IT Support Engineer

IT SUPPORT ENGINEER

ABOUT THE COMPANY

Crecera Brands is the driving force behind Sportsman’s Guide, Salt Strong, The Golf Warehouse,Play Baseball, and Play Softball, five of America’s leading retailers of outdoor gear, fishing equipment and technology, sporting goods and golf equipment. For nearly 50 years, our companies have been dedicated to helping our customers enjoy the fun, freedom, and traditions of the great outdoors. From hunting and fishing to playing ball and hitting the links, the companies of Crecera Brands deliver the gear you need to succeed. Our websites include sportsmansguide.com, tgw.com, playbaseball.com, playsoftball.com and saltstrong.com.

ABOUT THE POSITION

The IT Support Engineer works independently and in cooperation with department management to plan, coordinate, and implement large information technology (IT). This position will evaluate, implement, facilitate, and maintain the information technology (IT) systems including but not limited to servers, desktops, laptops, applications, and security.

RESPONSIBILITIES AND DUTIES

• Manage server and desktop operating system and application deployments and upgrades. Creates procedures, policies and systems required for operating system and application deployment including packaging applications for deployment.

• Install new and rebuild existing servers and configure hardware, peripherals, services, settings, directories and storage.

• Leads IT functions for new server and desktop technology deployments. This includes managing hardware lifecycles and working with management on hardware acquisition.

• Stays current with known system issues pertaining to operating systems or software conflicts.

• Stays current with capabilities of current server and desktop operating systems and end-user devices utilizing research techniques and test lab environments.

• Identifies and troubleshoots problems in a timely manner, provides assistance to the service desk members for complex problems.

• Maintains appropriate communication to the user and/or management until the problem is resolved. Provides on-call, after-hours support as needed.

• Assist in the creation of a strategic roadmap for all server and desktop systems, including making policy recommendations, directions, and timelines, managing approved budgets, analyzing and making recommendations for purchases based on need or lifecycle for hardware and software.

• Acts independently and within ad-hoc teams to identify solutions for end-users so they can be as efficient and effective as possible in their respective roles by leveraging existing system resources and software or researching potential solutions for possible implementation.

• Works with IT staff on the integration of technologies to enhance application and network users’ productivity.

• Stays current with capabilities of current server and desktop operating systems and installed systems by researching and seeking out affordable support training options for the team.

• Keeps manager informed of important developments, potential problems, and related information necessary for effective management.

• Coordinates and communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach.

• Maintains an accurate inventory of desktop computing equipment, including serial numbers, licensing, and configuration information. Ensures inventory information is in a format that can be searched and reported on.

• Performs related work as apparent or assigned.

EDUCATION AND EXPERIENCE

• Bachelor's degree, specialized IT training, or equivalent work experience.

• At least three years of desktop hardware and software support are required.

• Experience with virtualization technologies (e.g. VMware, Vsphere, HorizonView) required.

• At least three years of related work experience in Windows Server and Desktop Operating Systems and applications required.

• Experience with Operating System Deployment required.

• Experience with Application packaging, maintenance, and deployment required.

• Experience with SCCM (System Center Configuration Manager) preferred.

• Experience with Cloud Infrastructure systems (Azure,AWS,GCP,etc) preferred.

• Macintosh and Apple product experience in an enterprise setting a plus.

• Experience troubleshooting a wide variety of hardware and software problems and supporting end users.

• Excellent organizational skills and time management skills.

• Ability to work independently and responsibly.

• Ability to communicate effectively, both orally and in writing, with a wide variety of Company personnel.

• Availability and willingness to work irregular hours.

The base compensation range for this position is $75,000 - $110,000. This salary range represents our good-faith estimate of the compensation for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, internal equity, and market conditions. This range may be modified in the future. This position is also eligible for a generous PTO program, medical, dental, and retirement benefits.