Network Engineer
Skyline Technology Solutions, LLC · Glen Burnie, Maryland, United States · $80K–$100K/yr
IT Services and IT Consulting · 201-500 employees
About the role
The Network Engineer will be responsible for installing, configuring, and maintaining network infrastructure for state agency clients. This role involves deploying physical and logical architecture, managing containerized services on Linux platforms, and providing tier 3 technical support.
What they look for
Requirements
Candidates must hold a bachelor's degree in a relevant field and possess 3-5 years of experience, including operations or helpdesk roles. Proficiency in scripting, cloud technology, automation tools, and relevant certifications like JNCIA or RHCSA is required.
Benefits
Full description
Our New Teammate
You will be responsible for installing, configuring, and maintaining network infrastructure to support our state agency clients. You will work within an exciting team and continue your development under the tutelage of our talented engineering department.
You can expect to spend your time accomplishing the following:
- 50% of the time on Objective 1: Service Delivery and Projects
- 40% of the time on Objective 2: Operational Duties and Support
- 10% of the time on Objective 3: Professional/Personal Development
Job Responsibilities - What to Expect
- Deployment of physical architecture layer for new and existing clients
- Create and maintain logical architecture for new and existing clients
- Implement appropriate network equipment and controls per project requirements
- Execute DOT-related Professional Services projects as required
- Collaborate in pre-sales process architecture definition for new proposals
- Establish configurations to remote and on-site Skyline SITCH platform services
- Deploy and configure Skyline SITCH (containers) on Linux platform OEM servers
- Virtual or on-site installation of appliances at remote facilities
- Implement appropriate observability monitors and performance reporting
- Creation and maintenance of technical documentation
- Support Skyline SITCH platform Operations and Engineering teams as SME
- Assist with execution of field network maintenance
- Perform tier 3 outage triage/troubleshooting/resolution for Skyline SITCH clients.
- Create/update documentation and collaborate with other professionals
- Participate in the Skyline planning process, team meetings, and trainings
- Develop scripts/code in line with Skyline process standards
- Participate in functional code review process
- Assist with process integration and continuous improvement enhancements with Video Platform, Networking, Engineering, QA, and HelpDesk teams for SITCH platform
- Specialization in DevOps, Containerization, CI/CD, and Cloud
- Incident/Request/Problem resolution and escalation for internal/client
- Utilization of organizational change control (CAB) process
- Response to support tickets, emails, and calls
- Follow established SOPs and organizational governance
- Create and share knowledge through documentation and training
Travel - Dispatched to on-site support for break-fix (incidents), deployments (new clients), maintenance/upgrades. Less than 10% travel.
Your Knowledge & Expertise
- Bachelor’s degree from a four-year accredited University (IS, COSC, ENG degrees preferred)
- 3-5 years relevant experience
- 1-2 years in operations and/or helpdesk type role
- Certifications: JNCIA, JNCIS-ENT, RHCSA, RHCE, EX457
- 1-2 years scripting major/minor solutions
- 1-2 years participating in the SDLC of software products
- 1-2 years direct cloud technology experience
- 1-2 years with automation tools
Benefits Included:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- FSA Plan
- Paid Time Off
- 401K Retirement Savings Plan
- Training & Tuition Assistance
- Disability & Life Insurance
