Product Designer
Payd · Kuala Lumpur, Malaysia
Financial Services · 11-50 employees
About the role
The Product Designer will own the end-to-end design process, from conducting user research with hotel staff and workers to shipping high-fidelity UI. They will collaborate directly with leadership and engineering to define the product roadmap and evolve the design system for a multi-sided platform.
What they look for
Requirements
Candidates need 4+ years of product design experience, preferably with complex multi-sided platforms, and a portfolio demonstrating research and high-fidelity UI. Fluency in English and proficiency in Figma are required, with Bahasa Malaysia being a strong advantage.
Benefits
Full description
Company Description
Payd is digitising how hotels manage their casual workforce — replacing paper requisitions, punch cards, and petty cash with PaydFlex, an end-to-end platform covering everything from job requisition to instant digital payout. We're already trusted by leading hotels across Malaysia across the likes of Marriott, IHG and Accor.
We're a lean team building a category-defining product in an underserved market. If you want your design decisions to directly touch thousands of shift workers and some of the region's biggest hospitality brands, this is that role.
Job Description
The Opportunity
The Product Designer role carries real weight here — you won't just be executing a roadmap someone else defined. You'll help define it. You'll work directly with our CEO and Head of Engineering, with a level of ownership over product direction that most designers only get several promotions in.
What you'll do
- Get close to the field. Talk directly to hotel HR, finance and teams as well as shift workers to understand where the platform creates friction or falls short.
- Own problems end-to-end. Take a rough idea or operational pain point and carry it through research, flows, prototypes, testing, and shipped UI.
- Design for a multi-sided platform. PaydFlex serves hotel admins, approvers (HOD/HR/Finance/GM), and casual workers — each with different needs, contexts, and technical comfort levels. Great product design here means balancing all three.
- Write specs engineers can build from. You'll work in tight loop with engineering, without a PM as a translator in between.
- Shape prioritisation. Your perspective on user value and operational impact will directly influence what gets built next.
- Build and evolve our design system as the product expands into new markets and hotel departments beyond banquet, housekeeping, and F&B.
Qualifications
What we're looking for
- 4+ years of product/UI/UX design experience, ideally with exposure to operationally complex or multi-sided platforms (marketplaces, fintech, workforce or logistics tools)
- A portfolio showing range: research, flows, and high-fidelity UI — not just visuals
- Comfort running your own lightweight discovery — customer interviews, field visits, usability sessions — without a dedicated research team
- Strong collaboration instincts; you'll work daily with engineering, often without a PM buffer
- Fluency with Figma (or equivalent), and enough technical fluency to have efficient, realistic conversations with engineers
- Business judgment — you can reason about trade-offs like "this is great UX but expensive to build" versus "this unlocks the next enterprise client"
- Fluent English; Bahasa Malaysia a strong plus given our client base
Nice to have
- Experience designing for frontline/deskless workers (not just office-based SaaS users)
- Exposure to fintech, payments, or compliance-heavy products (EPF/SOCSO, payouts)
- Experience designing for hospitality, logistics, or workforce management
Additional Information
What you'll get
- Outsized ownership over product direction from day one
- Direct line to leadership and to real customers — some of the biggest hotel brands in the region
- A product with genuine, measurable impact: less fraud, faster payouts, real time saved for hotel teams
