Customer Program Manager - Feature‑Rich CMOS Product Line
GlobalFoundries Munich, Bavaria, Germany
Semiconductor Manufacturing · 10,001+ employees
About the role
The Customer Program Manager acts as the primary advocate for customers, ensuring their requirements are integrated into the product development lifecycle. You will lead cross-functional teams across engineering, quality, and sales to manage program execution, risks, and delivery milestones.
What they look for
Requirements
Candidates must hold a bachelor's degree in a technical field and possess at least 5 years of experience in the semiconductor industry. Strong technical proficiency in CMOS-based products and proven program management discipline are essential for this role.
Full description
Summary of Role
The Customer Program Manager is the external-in advocate for the customer for our feature‑rich CMOS product line. This role blends technical capability with program leadership to ensure customer needs, priorities, and success criteria are understood internally and delivered predictably. You will drive alignment across Product, Engineering, Applications/FAE, Quality, and Sales - owning program execution, risk management, and customer communication.
Key Responsibilities
- Serve as the internal voice of the customer; ensure customer requirements and priorities shape internal decisions and tradeoffs
- Build trust through clear, proactive communications and accountable program leadership
- Lead customer programs end-to-end (requirements → execution → delivery), managing schedules, dependencies, milestones, and deliverables
- Maintain rigorous RAID management (risks, actions, issues, decisions) and escalation paths
- Translate customer system-level requirements into actionable internal requirements and validation criteria
- Partner with engineering/apps to resolve technical issues: bring-up, integration, qualification, errata, reliability, performance gaps
- Ensure aligned internal commitments; avoid over-commitment by driving clarity on scope, timelines, and tradeoffs
- Prepare customer-facing status, executive summaries, and decision options
- Coordinate Engineering, Product, FAEs, Quality, Ops, and Sales to remove blockers and deliver outcomes
- Support QBRs, roadmap reviews, and critical customer escalations with crisp, fact-based narratives
- Systematize capture of customer learnings; feed insights into roadmap, documentation, collateral, and process improvements
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Physics, or a related technical field.
- 5+ years in semiconductors in program management, applications engineering, customer engineering, product management, technical account management, or similar
- Strong technical capability - comfortable engaging on architectures, integration, and tradeoffs for CMOS-based products
- Demonstrated ability to advocate from the customer POV while driving internal execution and balancing constraints
- Strong program management discipline and executive communication skills
Preferred Qualifications
- Experience supporting evaluation → design-in → qualification → ramp for complex silicon
- Familiarity with quality/reliability, PCN/EOL processes, and supply/ramp dynamics
- Track record managing multi-site, cross-time-zone stakeholders
Information about our benefits you can find here: https://gf.com/careers/opportunities-in-europe/
