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Verisma

RPA Support Engineer

Verisma $75K–$82K/yr

Hospitals and Health Care · 1,001-5,000 employees

15 h ago
Remote support-engineer Mid (2-5 yrs) Full-time
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About the role

The RPA Support Engineer is responsible for the daily maintenance, monitoring, and troubleshooting of UiPath and Power Automate production workflows. This role involves performing root-cause analysis on bot failures and ensuring all automated processes remain compliant with HIPAA standards.

What they look for

UiPath Microsoft Power Automate RPA Root-cause analysis Incident management PowerShell Python VBScript Orchestrator Document Understanding AI Center HIPAA compliance ITSM Jira Service Management ServiceNow Automation

Requirements

Candidates must have at least 2 years of hands-on experience with UiPath and 1 year with Microsoft Power Automate. A high school diploma or GED is required, while a bachelor's degree is preferred, along with proficiency in scripting languages like Python or PowerShell.

Full description

RPA Support Engineer

Summary of Position: The RPA Support Engineer is responsible for the day-to-day support, maintenance, and optimization of Robotic Process Automation (RPA) solutions built on UiPath and Microsoft Power Automate. This role is for production bot issues, performs root-cause analysis, implements fixes, and ensures RPA workflows operate reliably and efficiently. The ideal candidate will also bring experience with AI-powered intelligent automation platforms — specifically UiPath AI Center / Document Understanding and Microsoft AI Builder (AI IXP capabilities) to help the organization expand its intelligent automation footprint.

Duties & Responsibilities:

  • Monitor, triage, and resolve incidents for UiPath and Power Automate bots in production environments
  • Perform root-cause analysis on failures, exceptions, and performance degradation; document findings and corrective actions
  • Ensure all automated processes involving PHI/PII comply with HIPAA requirements; partner with compliance and security teams on audit logging and access controls
  • Support and maintain AI-enhanced automation workflows leveraging UiPath AI Center, Document Understanding, and Communications Mining
  • Maintain accurate support runbooks, troubleshooting guides, and knowledge base articles for all supported automations
  • Perform other duties, as assigned, to ensure effective operation of the department and the Company
  • Live by and promote Verisma Core Values

Minimum Qualifications:

  • High school diploma or GED equivalent, required; Bachelor’s degree, preferred
  • 2+ years of hands-on experience supporting or developing RPA solutions using UiPath (Orchestrator, Studio, Attended/Unattended Robots)
  • 1+ years of experience with Microsoft Power Automate (cloud flows, desktop flows, connectors, and the CoE toolkit)
  • Solid understanding of RPA architecture concepts: bot lifecycle, exception handling, queues, assets, and credential management
  • Experience working within ITSM frameworks (ServiceNow, Jira Service Management, or similar) for incident, problem, and change management
  • Proficiency in at least one scripting language (PowerShell, Python, or VBScript) for supporting automation infrastructure
  • Strong analytical and troubleshooting skills with the ability to interpret logs, trace files, and Orchestrator/Power Platform diagnostic data
  • Ability to travel on a quarterly basis, subject to change

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