Business Analyst

Sapiens is on the lookout for a Business Analyst to become a key player in our Bangalore team. If you're a seasoned Business Analyst pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

Location: Bangalore

Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.

The position will be part of Sapiens Property & Casualty Insurance for North America division, for more information about it, click here : https://sapiens.com/property-and-casualty-commercial-and-personal-lines/

Role Summary

The Business Analyst is responsible for end-to-end functional leadership for projects, ensuring cross-domain alignment and overall solution quality while acting as a trusted advisor to customers as well as technical teams.

Primary Responsibilities:

• Knowledgeable of North American Insurance platform products

• Participate in all phases of SDLC from requirements and scoping through deployment and assist in the resolution of issues

• Consult with internal and customer business and technical staff to understand requirements and functional designs; participate in development of documentation artifacts

• Document project requirements using Project Best practices

• Work with UI owners to support configuration in line with business processes, standards, navigation requirements, etc.

• Work with developers to support configuration (actions, interfaces, etc.) necessary to integrate with other applications and services

• Support integration and user acceptance testing of customer solutions

• Sprint Planning Activities using JIRA (Atlassian)

• Collaborate with Project and Configuration teams on analysis, design, best practices, consistency within projects and across projects

• Work independently and as part of team implementing requirements

• Support triage, investigation and debugging of issues and defects

• Escalate gaps and/or issues to Project Manager and collaborate to resolve

Other Key Activities include:

• Support integration and user acceptance testing of defect fixes, enhancements and on-going releases

• Develop and maintain client and internal staff configuration related documentation

• Participate in spec review meetings; function as configuration SME for assigned enhancements

• Document configuration changes associated with assigned enhancements

• Provide support for QA for setting up Test Cases and Regression Testing

• Work with Architecture and Development teams as needed for clarifications, impact analysis, documentation updates, etc.

• Demo set up for Coresuite Products

Specialty: P&C Insurance Claims Knowledge

• Preferred working knowledge with claims processing systems as both a Claims adjuster and a Claims BA

• Claim System to/from Policy System interface understanding of the relationship and process

• Understanding of typical interfaces for claims processes

OR

• Experience and understanding of Payment Methods, Collection Methods and overall Billing Cycle Management

• Robust understanding of common integration point for incoming and outgoing files.

• Understanding of General Ledger reporting of Cash/Collections, Accounts Receivable/Payable & Premium Accounting

• Understanding of Digital tools and interfaces for Consumer access

• Disbursement Processing understanding for Refunds and Commissions

• Understanding of Commission Processing and the various methods utilized

Qualifications

• 5 - 6 years of experience conducting business analysis

• Property and Casualty (P&C) Insurance background – understand policy, billing, and claims, understand the foundations of P&C Insurance

• Experience with configurable enterprise systems

• Client facing experience exposure is preferred

• Strong communication skills – ability to clearly articulate requirements

• Strong hands-on approach, analytical and problem-solving skills

AI-Related Expectations

• Use LLM/AI tools for requirements analysis, documentation, and process mapping.

• Validate AI-generated outputs for correctness, bias, hallucination, and business rule alignment.

• Use AI for SQL generation, test data creation, scenario expansion, and analytical insights.

• Adhere to responsible AI governance, privacy, and validation disciplines.

SaaS & Cloud Awareness

• Understanding of SaaS delivery models, including:

• Configuration driven releases

• Environment based deployments (Dev / Test / UAT / Prod)

• Multi‑tenant considerations

• Familiarity with cloud concepts such as scalability, configuration over customization, and continuous delivery

Preferred:

• Experience with web-based applications , Familiarity with XML, XSLT, HTML,

• Strong technical acumen. Working knowledge of policy administration software and systems; full understanding of policy lifecycle

About Sapiens

Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens’ platform offers pre-integrated, low-code capabilities to accelerate customers’ digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally.

For More information visit us on www.sapiens.com.

Disclaimer: Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.

Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.

In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to sharedservices@sapiens.com.

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.