Associate Principal Consultant -- Business Analyst (Salesforce Workflow )

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

• Lead end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and closure.

• Collaborate with business stakeholders to define project scope, requirements, timelines, and deliverables.

• Coordinate with Salesforce admins, developers, architects, and third-party vendors to ensure seamless execution.

• Develop and maintain detailed project plans, including resource allocation, budgets, risks, and issue tracking.

• Facilitate Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and ensure adherence to project methodology.

• Manage change requests, ensuring impact analysis and approvals are properly handled.

• Ensure compliance with Salesforce best practices, governance, and security standards.

• Provide regular status updates and executive-level reporting on project progress, risks, and dependencies.

• Drive user adoption by supporting training, change management, and stakeholder communications.

• Act as the escalation point for project-related issues and work to resolve them quickly.

• Support post-go-live hyper care, triage production defects, and manage enhancement requests within a structured release • management cycle."

• Deep functional understanding of mid-term contract amendments, including add-ons, upsells, downgrades, early renewals, • cancellations, and co-terming logic

• Partner with Sales Ops, Customer Success, and Finance to define key SaaS/recurring revenue metrics (e.g., ARR/MRR,)

• Churn, Net Revenue Retention (NRR), and Renewal Rates) and reflect them in system reporting.

Qualifications

• Bachelor’s degree in computer science, Business, Information Systems, or related field (MBA preferred)

. • 10+ years of project management experience, with at least 5 years managing Salesforce projects.

• Strong understanding of Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, CPQ, etc.).

• Experience with Agile and Waterfall methodologies; Scrum Master or PMP certification is a plus.

• Salesforce certifications (Administrator, Platform App Builder, or Project Manager/Consultant credentials preferred). • Excellent stakeholder management, communication, and presentation skills.

• Strong problem-solving skills with the ability to manage competing priorities in a fast-paced environment. Preferred 

 

Skills:

• Experience with tools such as JIRA, Asana, or MS Project for project tracking.

• Familiarity with Salesforce integration tools ( Net suite). • Exposure to release management and DevOps tools (Copado). • Ability to manage vendor relationships and contracts.

Additional Information

Must have skills: Salesforce Workflow

Good to have skills: CPQ, Marketing Cloud, Sales cloud

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

• Service Region: UCC