JobCubby JobCubby
Sign up
HSBC Global Services Limited

Project Manager, ITSM / Associate Director, Software Engineering

HSBC Global Services Limited Hyderabad, Telangana, India

Financial Services · 10,001+ employees

20 h ago Closes in 1d
Principal (10+ yrs) Full-time India
Log in to apply, save this posting, or score it against your profile with AI.

About the role

The Associate Director will lead the Private Cloud customer engagement model and translate business needs into technical requirements for service owners. They are responsible for coordinating cross-domain dependencies, managing governance, and overseeing platform strategy and financial planning.

What they look for

Software engineering ITSM Private cloud Stakeholder engagement Governance Service management Resilience engineering Financial planning Risk management Compliance Project management Infrastructure Cyber security Architecture Capacity management

Requirements

Candidates must have extensive experience in senior stakeholder engagement within large-scale technology or infrastructure environments. Proficiency in private cloud operating models, service management, and the ability to manage complex technical interdependencies are essential.

Benefits

Professional development Flexible working Inclusive environment

Full description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering

In this role, you will:

  • Shape and run the Private Cloud internal customer engagement model (cadence, forums, communications, feedback loops); act as primary customer contact for demand, priorities, expectations, and outcomes.
  • Translate customer needs into clear requirements for Product/Service Owners, balancing value, risk, and delivery feasibility.
  • Build relationships across CTO technology teams to anticipate issues, unblock delivery, and improve customer experience.
  • Coordinate cross-domain dependencies (Connectivity, Enterprise Infrastructure, Cyber Security, Architecture, Engineering) for sequencing and operational readiness.
  • Embed security, resilience, architecture standards, and engineering guardrails; escalate trade-offs for leadership decisions.
  • Lead governance readiness (service reviews, QBRs, steering): narratives, metrics, and decision asks; track progress, benefits realisation, and risk mitigation to closure.
  • Support Head of Private Cloud on platform strategy, transformation roadmap, operating model improvements (RACI/governance/tooling/service catalogue), and service ownership (SLO/SLAs, KPIs, resilience engineering).
  • Partner with Business Management/COO on planning, reporting, financial inputs, workforce management (capacity/onboarding/role clarity), budget alignment, and audit/risk/compliance expectations.

To be successful in this role, you should meet the following requirements:

  • Deliver agreed platform initiatives and transformation milestones on schedule.
  • Improve service resilience and performance (availability, incident trends, recovery, change success).
  • Strengthen governance with clear decisions, fewer ambiguity-driven escalations, and better dependency control.
  • Demonstrate cost discipline through delivery within budget and transparent financial inputs.
  • Bring strong senior stakeholder engagement experience in large technology/platform or infrastructure environments.
  • Coordinate effectively across multiple technical domains, managing complex interdependencies and competing priorities.
  • Apply sound knowledge of private cloud operating models, service management, resilience and secure-by-design delivery; support strategy/roadmaps, metrics and benefits tracking.
  • Work collaboratively and inclusively, communicate simply, own trade-offs and risk reduction, and remove blockers to deliver at pace.

You’ll achieve more when you join HSBC. www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India