Quality Assurance (QA) Specialist – Auto Finance Collections
Lobel Financial · Anaheim, California, United States · $48K–$52K/yr
Financial Services · 501-1,000 employees
About the role
The QA Specialist monitors and evaluates collector interactions to ensure compliance with legal, regulatory, and internal policies. They also document performance findings, communicate trends to management, and support projects to improve departmental efficiency.
What they look for
Requirements
Candidates should have a high school diploma or GED, with an associate or bachelor's degree in finance preferred. A minimum of 1-3 years of experience in collections, customer service, or loan servicing is also preferred.
Benefits
Full description
Lobel Financial is seeking a detail-oriented Quality Assurance (QA) Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in collections, customer service, call centers, or loan servicing who can succeed in a fast-paced, performance-focused environment.
Position Overview
The QA Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure adherence to applicable legal, regulatory, and internal policy requirements while assessing the effectiveness of collection techniques. The specialist assigns performance ratings, documents findings, communicates results to management, and contributes to projects that improve departmental efficiency, workflows, and overall performance.
Key Responsibilities
- Review live and recorded calls to evaluate collector interactions with customers and third parties.
- Assess compliance with applicable legal, regulatory, and internal policy requirements.
- Evaluate the effectiveness and professionalism of collection techniques.
- Complete evaluations, assign performance ratings, and maintain accurate documentation within established timelines.
- Communicate findings and performance trends clearly to management.
- Escalate significant compliance concerns or collection-related issues immediately.
- Notify management promptly of issues or delays that may affect workflows or processing timelines.
- Use Microsoft Word and Excel to complete assignments, reporting, and documentation.
- Support projects and tasks that improve departmental efficiency, workflows, and performance.
Qualifications
- Education: High School or GED required, associate or bachelor's degree in finance or related field preferred.
- 1-3 years of experience in collections, customer service, call center operations, loan servicing, quality assurance, or a related field is preferred.
- Strong attention to detail and the ability to evaluate interactions objectively and consistently.
- Clear written and verbal communication skills.
- Ability to organize priorities, meet deadlines, and remain composed in a fast-paced or high-pressure environment.
- Working knowledge of Microsoft Word and Excel.
- Knowledge of departmental operations, processes, and procedures-or the ability to learn them quickly.
- Commitment to learning, professional growth, and continuous improvement.
Pay & Benefits
- Competitive hourly pay: $23 - $25/hour
- 401(k) with company match
- Medical, dental, and vision insurance
- Optional life insurance
- Paid holidays
- Paid vacation and sick time
- Opportunities for internal promotion and career advancement
About Lobel Financial
Lobel Financial is a nationwide auto finance company specializing in the servicing of prime and sub-prime auto loans. Headquartered in Southern California, Lobel is known for its stable work environment, positive culture, and employee development opportunities.
Lobel Financial is an Equal Opportunity Employer.
