Technology Support Engineer
Accenture · Mandaluyong, Metro Manila, Philippines
Business Consulting and Services · 10,001+ employees
About the role
The role involves driving incident and outage management to ensure timely restoration of services while monitoring systems to enhance performance. You will also facilitate changes within production environments and operate IT services in alignment with established protocols and service level agreements.
What they look for
Requirements
Candidates must have intermediate proficiency in Workplace Technology Remote Support and at least one year of relevant experience. A Bachelor's degree in a relevant field of study is also required.
Full description
THE WORK: Explore new possibilities and contribute actively to discussions that shape solutions. You will perform independently and grow to become a subject matter expert while engaging in collaborative problem-solving. This role will embrace the essence of Workplace Technology Remote Support, inviting you to be part of a dynamic environment where your contributions truly matter. Join us and be inspired to make a meaningful impact every day.
Drive incident and outage management, ensuring timely investigation and restoration. Monitor systems and analyze trends to enhance performance and prevent future incidents. Track and facilitate the acceptance of changes within production environments. Operate information technology production services in alignment with established protocols and service level agreements. Collaborate with colleagues to maintain smooth and efficient technology operations.
HERE'S WHAT YOU WILL NEED:
Intermediate proficiency in Workplace Technology Remote Support. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Beginner proficiency in problem solving. Intermediate proficiency in communication. Advanced proficiency in analytical thinking. Intermediate proficiency in customer service. Beginner proficiency in adaptability.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
