Network (VoIP) Engineer Lead

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

680 Lake Shore Drive

Job Description

The IT Network (VoIP) Engineer Lead is primarily responsible for the design, implementation and support of enterprise voice infrastructure and applications      utilized by Lurie Children’s.  This includes telecommunication and relevant network appliances and technology for transport of voice services within the Lurie Children’s campus and the Internet. This position is expected to lead a team of technical and other resources in accomplishing this goal. This position will provide project and task supervision for all network infrastructure team members including performance review feedback.  The IT Network (VoIP) Engineer Lead must also possess a master level understanding of all assigned voice, network, and application technologies.

Essential Job Functions:

• Lead a multidisciplinary team of technical and other resources in the delivery of a key Lurie Children’s voice technology service, including Call Center applications.
• Develops and manages complex projects related to voice and application technologies as indicated.
• Provides project and work task supervision of all team members, including feedback to departmental management for performance reviews and other management needs.
• Mentors more junior technical staff and/or other IM team members.
• Participate in other department or organizational project tasks as required.
• Install and manage assigned voice technologies and application software. 
• Voice over IP PBX technology
• Call Center, eFax, e911, etc. applications
• SIP Trunking to adjunct systems
• Develops and maintains cable, network rooms, and other physical elements of the voice infrastructure.
• Completes assigned Service Desk support tickets within Information Management Department standards.
• Serves as liaison to vendors for equipment and software maintenance
• Develops and documents procedures covering all aspects of enterprise-wide network infrastructure.
• Monitors and reports on performance for all enterprise voice infrastructure and technologies.
• Assumes on-call responsibility for data center equipment operations, per the schedule.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

• Bachelor’s Degree in Information Systems/Computer Science or a directly related field or equivalent work experience is required.
• Comprehensive knowledge of Avaya or other voice technologies as they relate to the voice infrastructure.
• 5+ years experience with design, implementation, and support of relevant voice technologies in a complex enterprise network environment.
• 5+ years’ experience in the operations and monitoring of all telecommunication systems, including PBX switches, VoIP, quality of service, voice mail, call/cost accounting, telephones, internal wireless phones.
• 5+ years of experience working with Microsoft, HP-UX, Solaris, and Windows client/server-based equipment/operating systems and applications in a complex enterprise network environment highly desired.
• 5+ years experience in information systems within a health care provider organization is desired.
• 5+ years working with cable management and standards for IDF and Data Centers.
• Certification in Avaya, Cisco, Microsoft, and other networking technology highly desired.
• Master level skills in relevant voice technologies.
• Programming or scripting skills necessary to assist in server and client management tasks.
• Demonstrated project management skills from both team member and leader roles.
• Analytical thinking for effective problem determination and correction within the department and in the user community is essential. 
• The ability to work independently, make decisions under pressure, while providing timely and responsive services are the keys to this position.
• Excellent time and project management skills, customer service and interpersonal skills, system diagnostic and communication (written and oral) are critical for success in this position.

Education

Bachelor's Degree (Required)

Pay Range

$110,240.00-$181,896.00 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. 

For questions about how to request an accommodation please contact: employeehealth@luriechildrens.org

AI Notice 

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: peoplequestions@luriechildrens.org