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Kotak

Tech Support Engineer 1-Digital Banking Kotak 811-Regional Sales

Kotak Mumbai, Maharashtra, India

Banking · 10,001+ employees

8 h ago
support-engineer Junior (0-2 yrs) Full-time India
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About the role

The role involves monitoring customer accounts, verifying scheme codes, and managing debit card issuance processes. It also requires coordinating with business teams to resolve system issues and performing account-level corrective actions.

What they look for

Digital Banking Account Monitoring Debit Card Issuance Scheme Code Validation Reconciliation Finacle BCIF Data Propagation Issue Investigation Process Control Customer Remediation

Requirements

The candidate must have a bachelor's degree and experience in banking operations. Proficiency in monitoring account processes and resolving technical discrepancies is essential for this position.

Full description

This is an Internal document.

Role: Tech Support Engineer 1

Job Description / Job Role

811 Banking Operations & Debit Card/Account Monitoring

 Monitor customer accounts and verify scheme codes, account

eligibility, and product criteria.

 Monitor debit card issuance, including physical/virtual debit cards and

applicable card limits.

 Coordinate with respective business/operations teams for resolution

of system-related issues.

 Highlight process gaps and exceptions to the concerned teams and

follow up until closure.

 Support account-level corrective actions, including reversal/recovery

of incorrect amounts where applicable.

 Maintain and share account-level details/screenshots/evidence for

issue investigation.

 Coordinate with stakeholders for customer-level remediation and

resolution.

 Help re-propagated data between finacle & BCIF

Key Responsibilities:

811 Account Process Control _Monitoring _ Reconciliation | Scheme Code

Validation | Debit Card Issue Resolution| Reversal/Recovery

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