Product Analyst - Product Experience Analytics
Akamai · Ottawa, Ontario, Canada · CA$93K–CA$167K/yr
Technology, Information and Internet · 5,001-10,000 employees
About the role
You will partner with product managers and designers to define user experience metrics and build analytics dashboards to drive business decisions. Additionally, you will instrument new product surfaces and analyze behavioral data to resolve customer journey friction points.
What they look for
Requirements
Candidates must have a Bachelor's degree and at least 5 years of relevant experience. Proficiency in SQL and experience with product analytics platforms are required.
Benefits
Full description
Are you passionate about understanding how customers interact with cloud platforms?
Do you excel at turning raw behavioral data into actionable product decisions?
Join our team
We build cloud platform solutions that empower businesses worldwide. Our Product Experience Analytics team sits at the intersection of product management, data engineering, and user experience. We collaborate across teams to translate raw usage signals into impactful strategic decisions.
Partner with the best
In this role, you will analyze customer journey instrumentation and in-app behavioral analytics. You will work closely with product managers and designers to surface insights. Your work will directly shape how we build, onboard, and grow our cloud platform.
As a Product Analyst, you will be responsible for:
- Partnering with product managers and designers to define and measure good user experience
- Building and maintaining analytics dashboards in tools like Pendo or Tableau to drive business decisions
- Instrumenting new product surfaces by defining event taxonomies and ensuring data quality with engineers
- Analyzing funnels, retention curves, and feature adoption to identify and resolve customer journey friction points
- Contributing to our experience metrics framework and establishing analytics standards across the product organization
Do what you love
To be successful in this role you will:
- Have 5 years of relevant experience and a Bachelor's degree
- Possess solid SQL skills and comfort navigating large datasets
- Have experience using product analytics platforms, such as Pendo, Amplitude, Mixpanel, Heap, or FullStory
- Have understanding of event-based instrumentation, measurement, and communicating findings to various audiences
- Demonstrate exposure to cloud infrastructure products, developer tooling, APIs, Python, R, or A/B testing frameworks
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple: Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
Compensation
Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from 92,900 - 167,100 CAD/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, RRSP, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
