About the role

You will analyze client needs to implement and configure Microsoft Dynamics CRM solutions while providing training and support for seamless integration. Additionally, you will manage project tasks and conduct business process analysis to optimize operational efficiency for diverse clients.

What they look for

Microsoft Dynamics CRM CRM Implementation Business Process Analysis Microsoft Power Apps Project Management Data Management Customer Journey Analysis Consulting Software Integration Operational Efficiency Technical Architecture Client Engagement

Requirements

Candidates must hold at least a Bachelor's degree and possess a minimum of 1 year of relevant experience. Proficiency in English is required, along with strong skills in CRM implementation and Microsoft Dynamics architecture.

Full description

Industry/Sector

Insurance

Specialism

Microsoft

Management Level

Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a QA - Experienced Associate, you will specialize in consulting services for Microsoft Dynamics CRM, helping clients optimize operational efficiency and achieve their strategic objectives. You will analyze client needs, implement CRM software solutions, and provide training and support for seamless integration and utilization of Microsoft CRM applications. As an Associate, you will focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.

In this role at PwC Acceleration Center India, you will take ownership and consistently deliver work that drives value for our clients and success as a team. You will navigate through the firm, building a brand for yourself and opening doors to more opportunities. Working within our Commercial & Service Excellence practice, you will apply a learning mindset, appreciate diverse perspectives, and adopt habits to sustain performance and develop your potential. This position offers a dynamic environment where every experience is an opportunity to learn and grow.

Responsibilities

- Analyzing client requirements to implement Microsoft Dynamics CRM solutions effectively - Providing training and support for seamless integration and utilization of CRM applications - Collaborating with clients to optimize operational efficiency and achieve strategic objectives - Conducting business process analysis to identify opportunities for CRM enhancements - Managing CRM project tasks to validate timely delivery and quality outcomes - Utilizing Microsoft Dynamics CRM architecture and configuration skills to tailor solutions to client needs - Engaging in customer journey analysis to improve CRM user experience - Applying data management techniques to maintain CRM data integrity and accuracy - Leveraging Microsoft Power Apps to enhance CRM functionality and user engagement - Participating in team discussions to foster inclusion and intellectual curiosity

What You Must Have

- At least a Bachelor's degree - At least 1 years of experience - Oral and written proficiency in English required

What Sets You Apart

- Excelling in CRM Project Management and CRM Implementations - Specializing in Microsoft Dynamics CRM Architecture and Integration - Utilizing Microsoft Power Apps for enhanced operational efficiency - Engaging in business process analysis to drive client success - Demonstrating intellectual curiosity and adaptability in fast-paced environments - Applying data management skills to optimize customer journey analysis - Contributing to teamwork and inclusion in diverse client settings

Travel Requirements

Not Specified

Job Posting End Date