Infrastructure Support Engineer (NOC Engineer) m/f/d
Autodoc · Almaty, Kazakhstan
Technology, Information and Internet · 5,001-10,000 employees
About the role
The Infrastructure Support Engineer will maintain the operational health of the production platform by monitoring cloud-native infrastructure and Kubernetes clusters. They will also participate in incident response, perform first-level troubleshooting, and contribute to operational automation through scripting.
What they look for
Requirements
Candidates should have up to 2 years of experience in technical support, system administration, or cloud operations with practical knowledge of Linux and Kubernetes. A strong willingness to learn, fundamental networking skills, and basic proficiency in Python or Bash are required.
Benefits
Full description
Company Description
Engineered in Berlin. Driving the Future of Europe.
At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.
Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.
Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.
Come join us and impact the future of AUTODOC!
Job Description
We are looking for an Infrastructure Support Engineer to join our Cloud Infrastructure team responsible for maintaining the stability, availability, and operational health of our production platform.
This role combines hands-on operational work with continuous learning and technical growth. You will support a large-scale cloud-native infrastructure running hundreds of production services across multiple Kubernetes clusters.
Working alongside experienced SRE, Platform Engineering, and Infrastructure teams, you will gain practical experience with cloud technologies, Kubernetes, observability platforms, and incident management while contributing to the reliability of our production environment.
Responsibilities:
- Support the daily operation of our Google Cloud Platform, Google Kubernetes Engine, managed databases and cloud networking.
- Monitor the health of our production platform using VictoriaMetrics, Grafana, VictoriaLogs, Prometheus and Alertmanager.
- Investigate infrastructure alerts, review dashboards and identify service degradation.
- Participate in production incident response by performing first-level troubleshooting, collecting diagnostic information and escalating complex issues.
- Perform routine Kubernetes operational tasks such as checking events, collecting application logs and supporting application rollouts.
- Contribute to operational automation by writing small scripts and utilities in Python or Bash.
- Collaborate closely with our SRE, Platform Engineering, Security and Software Engineering teams during incident response and infrastructure maintenance.
- Support initiatives aimed at improving platform availability, service reliability and backup validation.
Qualifications
- Up to 2 years of experience in Infrastructure, Technical Support, System Administration, Cloud Operations or a similar technical role.
- Practical experience working with Linux systems.
- A basic understanding of Kubernetes concepts and Google Cloud Platform.
- Fundamental knowledge of networking, including DNS, TCP/IP and HTTP/HTTPS.
- Familiarity with monitoring systems, log analysis, Git and basic SQL.
- Basic scripting skills in either Python or Bash.
- A strong willingness to learn cloud technologies and a genuine passion for troubleshooting technical problems.
- An ownership mindset with great attention to detail, strong communication skills and the ability to remain calm during incidents.
Nice to Have:
- Familiarity with Docker, Helm, Cloudflare, Redis or PostgreSQL.
- Experience with GitLab, CI/CD pipelines or Infrastructure as Code.
Additional Information
What do we offer?
- Competitive salaries based on your professional experience
- Fast growing international company with stable employment
- Annual vacation of 24 days and 1 additional day off on your birthday
- Voluntary medical insurance (VMI) after the probation period
- Mental Wellbeing Program –providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues
- Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
- Free English and German language classes
- Flexible working hours and hybrid work
 
Join us today and let’s create a success story together!
This job was posted on 05/08/2026, and is considering applications up to 6 weeks from this date.
- Time Type: Full time
