Salesforce Project Manager
SMART TECH SKILLS LLC · Chicago, Illinois, United States
IT Services and IT Consulting · 11-50 employees
About the role
The Senior Project Manager will lead large-scale IT modernization initiatives, including Salesforce CRM migrations and enterprise portal upgrades. They are responsible for managing project lifecycles, coordinating cross-functional technical teams, and ensuring alignment between business partners and engineering staff.
What they look for
Requirements
Candidates must have 8 or more years of professional project management experience in complex IT environments. Proven expertise in CRM implementations, CMS migrations, and Identity and Access Management (IAM) security concepts is required.
Benefits
Full description
Benefits:
- Competitive salary
Location Chicago, IL
Experience Level Senior Level (8 or more years of experience)
Role Overview The Senior Project Manager supports several large-scale IT initiatives, software migrations, and platform modernization efforts within a major national healthcare organization. This role focuses on driving structured project processes across the IT division, managing complex system implementations, and coordinating multi-layered technical workstreams. Key initiatives include an enterprise portal modernization, a Salesforce CRM migration, content management system (CMS) upgrades, and external-facing Identity and Access Management (IAM) security implementations. This is a 6-month contract opportunity with a possibility of extension.
Key Responsibilities Project Execution & Platform Modernization
- Direct and manage end-to-end lifecycles for complex, large-scale IT modernization projects, ensuring deliverables are completed on schedule, within budget, and to the required quality standards.
- Lead the modernization of central enterprise portals, coordinating the migration of multiple smaller software applications to a unified, modern platform.
- Oversee enterprise customer relationship management (CRM) migrations, specifically migrating legacy data and operational configurations to Salesforce.
- Manage Content Management System (CMS) upgrades and migration projects to enhance digital publishing capabilities.
Identity Access & Technical Infrastructure
- Plan and coordinate Identity and Access Management (IAM) initiatives, focusing on secure authentication and access controls for external-facing portals and websites.
- Support cloud-based productivity migrations and technology integrations within Microsoft 365 environments.
- Track, mitigate, and resolve project risks, operational issues, and timeline dependencies across cross-functional infrastructure and database teams.
Stakeholder Coordination & Process Governance
- Facilitate robust stakeholder engagement, regular project meetings, and clear status reporting to ensure operational transparency across the IT organization.
- Bridge the gap between technical developers, engineering teams, and non-technical business partners to drive project alignment.
- Implement, document, and improve standard operating procedures (SOPs) and project management guidelines to strengthen overall IT governance.
Required Qualifications
- 8 or more years of professional project management experience leading large-scale, complex IT initiatives.
- Proven experience directing technology implementation, application migration, and infrastructure modernization initiatives.
- Hands-on experience managing CRM implementation projects, specifically Salesforce migrations.
- Experience supporting Content Management System (CMS) migration and upgrade initiatives.
- Working knowledge of Identity and Access Management (IAM) security concepts, particularly for external-facing web platforms.
- Familiarity managing projects within Microsoft 365 collaboration and cloud environments.
- Demonstrated ability to simultaneously manage multiple workstreams, diverse stakeholders, technical risks, and project dependencies.
Preferred Qualifications
- Prior project management experience within healthcare payer, insurance, or federal healthcare environments.
- Professional certifications, such as a Project Management Professional (PMP) or Agile Scrum credential.
- Experience guiding software developers and system administrators through complex legacy platform decommissioning.
Core Skills & Attributes
- Excellent verbal and written communication skills to deliver technical project statuses to executive-level audiences.
- High precision, attention to detail, and a structured approach to project plan documentation.
- Exceptional problem-solving, risk mitigation, and conflict-resolution capabilities.
- Strong team leadership, facilitation, and relationship-building skills to manage distributed, cross-functional teams.
Flexible work from home options available.
