L1 Network Engineer - AL
Orange Business · Plaines Wilhems, Mauritius
IT Services and IT Consulting · 10,001+ employees
About the role
The L1 Network Engineer will provide technical support for network components and ensure consistent global solutions for customers. The role involves troubleshooting network issues, managing service requests, and maintaining high standards of customer service.
What they look for
Requirements
Candidates must have at least 2 years of experience in IT support or network engineering and a degree in IT or Telecommunications. Proficiency in networking protocols, operating systems, and security technologies is required, along with strong analytical and communication skills.
Benefits
Full description
Publication date : May 25, 2026, 12:00AM
Contract duration :
Orange Business is here!
About usJoin us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the roleBilingual – English & French written and spoken
IT Proficient:
Good Knowledge on TCP/OSI model and protocols.
Knows the functioning of network components (Routers, Layer 2 and layer 3 switches, Access Points, Next Generation Firewalls, Endpoints, Servers etc)
Knows IPv4 addressing and subnetting.
Knowledge on IPv6 address types.
Knows how to interpret components of a routing table.
Understands switching techniques and L2 protocols.
Understands NAT, NTP, DNS, DHCP, SNMP CONCEPTS.
CCNA desirable.
CCNP optional.
Good knowledge on Operating Systems – Windows and Linux
Good knowledge on security and network technologies (Checkpoint, Fortigate, Palo Alto, Aruba, Cisco, Juniper), proxy, reverse proxy, Antivirus, Load balancers, VPN etc.
Conversant with MS Office Software Suite: Word, Excel, Outlook etc.
Knowledge:
Knowledge Management Systems.
Process and Standards.
Support/service Organization.
Customer Relationship Management.
Abilities:
Good communication skills.
Excellent customer facing skills.
Excellent troubleshooting and analytical skills.
Good time management, and organizational skills.
Teamwork uses a team approach to solve problem when appropriate.
A determination to process tasks according to pre-defined processes is essential.
Ability to build relationships with peers and management levels and customers.
Proactive, self-motivated, and determined attitude.
Tenacity.
Flexibility in terms of working hours. (24/7)
Ability to work under pressure & multi-task.
Using a team approach to solve problem when appropriate.
Need a willingness to learn and expand knowledge.
Education, qualifications, and certifications Minimum degree in IT or Telecommunications ITIL V3 or V4 Foundation optional CCNA desirable, CCNP optional Security Certification optional but desirable
Experience 2 years as IT Customer Support Engineer or IT Administrator or Security/Network Engineer or 1 year in a similar role
About you
You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
What we offer• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs. At Orange, only your skills matter.
Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.
