Product Manager, Associate - Payments - Associate

You enjoy shaping the future of product innovation as a core member of the team, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products and data experiences that resonate with clients and internal users.

As a Product Manager in Internal Reporting, you will be an integral part of the team responsible for innovating new product offerings and leading the end-to-end product lifecycle. You will act as the voice of the customer, define product strategy and priorities, and develop scalable products that deliver measurable customer and business value.

This role uniquely combines strong product management discipline with deep data and analytics expertise. You will partner with business, engineering, design, data, and AI/ML teams to transform complex datasets and business requirements into intuitive reporting, analytics, and AI-enabled experiences. You will be expected to understand the underlying data, challenge assumptions, shape semantic models and metrics, and use data to make informed product decisions.

As a Product Manager for the Internal Reporting channel within Merchant Services, you will help own the product strategy, roadmap, and delivery of a centralized reporting experience that provides access to merchant reporting, enables scalable self-service analytics, and delivers trusted, timely, and accurate reporting. You will also play a key role in emerging conversational AI capabilities, helping define how users dynamically query, interpret, and interact with trusted enterprise data.

Success will be measured through adoption of trusted reporting and AI-enabled insights, strong governance and controls, improved self-service capabilities, measurable business outcomes, and the successful migration and decommissioning of legacy reporting platforms.

JOB RESPONSIBILITIES

• Define and own the product vision, strategy, roadmap, and priorities for the Internal Reporting channel, aligned with Merchant Services and broader organizational priorities.
• Partner with leadership and cross-functional teams to identify customer and business friction points, translate them into product/analytics opportunities, define requirements, and establish measurable success criteria.
• Establish governance for the reporting content lifecycle (data quality, entitlements, release management, versioning, and change control) across curated and self-service experiences.
• Centralize internal access to merchant reporting with strong identity, entitlement, traceability, privacy, and least-privilege controls.
• Curate and maintain a library of certified reports, dashboards, metrics, and reusable reporting assets with disciplined release and change-management practices.
• Enable scalable self-service analytics through reusable semantic layers, certified datasets, refiner tables, and publishing workflows that standardize business definitions.
• Design, build, validate, and audit core business metrics to ensure consistency with organizational KPIs across reporting, analytics, and AI applications.
• Apply structured analytical and statistical thinking (e.g., historical trend and cohort analysis) to separate systemic shifts from short-term noise and influence product priorities.
• Use advanced SQL (joins, CTEs, window functions) and Python (manipulation, automation, parsing, statistical analysis) to investigate data, validate requirements/metrics, and support decisions.
• Build and scale high-impact dashboards and self-service reporting experiences (e.g., Tableau and enterprise reporting tools) for operational and executive audiences.
• Prioritize and deliver high-impact use cases (reports, dashboards, semantic models, self-service analytics, and AI-driven insights), partner with data/engineering/AI teams to operationalize them, execute legacy platform decommissioning, and embed risk/controls/telemetry with executive-ready outcome narratives.

REQUIRED QUALIFICATIONS, CAPABILITIES AND SKILLS

• Bachelor’s degree in Product Management, Data Science, Business Analytics, Economics, Computer Science, or related discipline with 5+ years of relevant experience, or a Master’s degree with 3+ years of relevant experience.
• Experience in Product Management, data analytics, reporting, and/or data platforms, with the ability to connect product strategy to hands-on analytical thinking.
• Domain experience in payments, merchant acquiring, risk, financial services, or technology-enabled services.
• Proven ability to define product strategy, manage roadmaps, prioritize opportunities, develop requirements, and guide products through discovery, development, launch, adoption, and continuous improvement. Experience building or scaling enterprise reporting and analytics products with both curated and self-service capabilities.
• Mastery of advanced SQL (complex joins, CTEs, window functions) and proficiency in Python (manipulation, parsing, automation, statistical exploration) to independently validate complex datasets. Experience maintaining semantic layers, certified datasets, and refiner tables to drive consistent definitions across BI and AI applications.
• Proven experience building or shaping production-grade Tableau dashboards and scalable self-service reporting experiences, including trend/cohort analysis or predictive metric tracking to inform strategy.
• Experience working with REST APIs and JSON, including practical understanding of API integrations and error-handling patterns.
• Strong working experience with modern cloud data warehouses and analytics platforms (including Snowflake) and familiarity with AI - Snowflake Cortex. Experience with LLM powered summarizations of large data sets and ML based detection of duplicates.
• Experience defining product/service metrics and measuring success through business outcomes, adoption signals, quality measures, reliability/performance indicators, and telemetry.
• Experience operating in regulated environments with risk, control, privacy, governance, audit requirements, plus strong understanding of metadata/lineage, performance optimization, SDLC practices, and governing entitlements (RBAC/ABAC) and conversational AI/NLP experiences; excellent written and verbal communication skills.
• Experience in being able to up-level conversations, summarize information, build quality presentations and present to execs like biz unit heads and heads of large teams. Objective is to provide executive-ready outcome narratives & decision-ready materials.

PREFERRED QUALIFICATIONS, CAPABILITIES AND SKILLS

• Demonstrated experience working within a highly matrixed and complex enterprise organization.
• Experience partnering with AI/ML teams to integrate model outputs, predictive signals, conversational AI, or decisioning capabilities into reporting and analytics products.
• Familiarity with Tableau, Power BI, Cognos, or comparable enterprise BI and reporting environments.
• Ability to define SLIs and SLOs and establish telemetry for adoption, data quality, reliability, and performance.
• Strong ability to translate complex data, analytics, and AI concepts into intuitive user experiences.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.