Web Access Management (WAM) Support Engineer

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Role:Web Access Management (WAM) Support Engineer

Experience:5+Years Location:Hyderabad | Bengaluru

Work Mode:Hybrid

Type:Contract to Hire Notice Period: 0-15days

Requirements

We are seeking an experienced Web Access Management (WAM) Support Engineer to provide L2/L3 production support for enterprise Identity and Access Management (IAM) solutions built on the Ping Identity platform. The ideal candidate will have hands-on experience supporting PingFederate, PingAccess, and Ping MFA, with exposure to Ping DaVinci being an added advantage.

The role involves monitoring and maintaining authentication infrastructure, troubleshooting Single Sign-On (SSO) and federation issues, resolving production incidents, supporting cloud-hosted IAM services in AWS environments, and collaborating with application, infrastructure, cloud, and security teams to ensure high availability and secure access management.

Key Responsibilities

• Provide L2/L3 operational support for enterprise Web Access Management and Identity & Access Management platforms.

• Monitor the health, availability, and performance of Ping Identity services.

• Support and administer: • PingFederate

• PingAccess

• Ping MFA

• Ping DaVinci (preferred)

• Troubleshoot authentication and authorization issues involving: • Single Sign-On (SSO)

• SAML

• OAuth 2.0

• OpenID Connect (OIDC)

• Multi-Factor Authentication (MFA)

• Diagnose and resolve: • Login failures

• Authentication policy failures

• Federation issues

• Token validation errors

• Certificate expiration or trust issues

• Reverse proxy issues

• Session and cookie-related problems

• Analyze: • Authentication logs

• Browser developer tools

• HTTP headers

• SAML assertions

• OAuth tokens

• OIDC transactions

• Support IAM applications hosted on AWS infrastructure.

• Work with Kubernetes / Amazon EKS operational teams for deployment-related support.

• Perform: • Configuration updates

• Certificate renewals

• Service validation

• Health monitoring

• Patch coordination

• Platform maintenance

• Participate in incident management, problem management, and change management processes.

• Perform root cause analysis (RCA) for recurring production issues.

• Collaborate with application owners, cloud engineers, infrastructure teams, network teams, and cybersecurity teams.

• Create and maintain: • Standard Operating Procedures (SOPs)

• Runbooks

• Knowledge Base (KB) articles

• Operational documentation

• Participate in production releases, maintenance windows, and on-call support rotations.

• Prepare weekly operational dashboards, client reports, and service review presentations.

Required Skills

Identity & Access Management

• Hands-on experience supporting: • PingFederate

• PingAccess

• Ping MFA

• Strong understanding of: • Single Sign-On (SSO)

• Identity Federation

• Authentication & Authorization

• Access Management

• Experience troubleshooting: • SAML 2.0

• OAuth 2.0

• OpenID Connect (OIDC)

Cloud & Infrastructure

• Experience supporting IAM applications hosted in AWS.

• Operational knowledge of: • Amazon EKS

• Kubernetes

• Understanding of cloud networking concepts.

Web Security

Knowledge of:

• HTTP/HTTPS

• SSL/TLS Certificates

• Reverse Proxy

• Session Management

• Cookies

• Authentication Flows

• Load Balancers

• Web Access Policies

Directory Services

Experience with:

• LDAP

• Active Directory

• Identity Stores

• User Federation

APIs & Integration

• REST APIs

• Identity Integrations

• API Authentication

Production Support

Experience with:

• Incident Management

• Change Management

• Problem Management

• Root Cause Analysis (RCA)

• Production Monitoring

• Service Restoration

Troubleshooting

Experience analyzing:

• Authentication logs

• Browser traces

• Application logs

• Access logs

• Federation transactions

• Token validation failures

Automation

• Basic scripting using PowerShell, Shell Script, Python, or similar.

Soft Skills

• Strong analytical and troubleshooting abilities.

• Excellent verbal and written communication skills.

• Client-facing experience.

• Documentation and reporting skills.

• Ability to work in rotational shifts and on-call support.

Preferred Skills

• Ping DaVinci

• PingOne

• PingDirectory

• PingAuthorize

• Hybrid IAM environments

• New Relic

• AWS CloudWatch

• Splunk

• Grafana

• Dynatrace

• DevOps support processes

• CI/CD pipelines

• Docker

• Kubernetes administration

• Enterprise IAM architecture

• Large-scale production support experience

• Financial services, healthcare, or other regulated industry experience

Technical Skills

Mandatory

• PingFederate

• PingAccess

• Ping MFA

• SAML

• OAuth 2.0

• OpenID Connect (OIDC)

• AWS

• Kubernetes / Amazon EKS

• LDAP

• Active Directory

• REST APIs

• SSL/TLS

• HTTP/HTTPS

• Incident & Change Management

Good to Have

• Ping DaVinci

• PingOne

• CloudWatch

• New Relic

• Splunk

• Grafana

• Docker

• PowerShell

• Shell Scripting

• Python

Benefits

Visit us at http://alignity.io/careers. Alignity Solutions is an Equal Opportunity Employer, M/F/V/D.

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