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Softthink Solutions Inc

Technical Writer

Softthink Solutions Inc District of Columbia, United States · $94K–$114K/yr

Software Development · 51-200 employees

8 h ago
technical-writer Mid (2-5 yrs) Full-time United States
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About the role

The Technical Writer develops, edits, and maintains IT documentation including requirements, SOPs, and user guides. They also support project managers and analysts by preparing communications, agendas, and reporting materials.

What they look for

Technical writing IT documentation Editing Communication skills Microsoft Office SharePoint Teams Confluence Requirements gathering SOP development Project documentation Reporting

Requirements

Candidates should have experience producing technical documentation in IT or business environments and possess strong writing and communication skills. A bachelor's degree in a related field is preferred, along with proficiency in Microsoft Office and collaboration tools.

Full description

Job Title: Technical Writer Location: Washington, DC Work Authorization: US Citizen

Role Summary The Technical Writer develops, edits, and maintains IT documentation supporting OIS and IRMD operations. This includes project documentation, requirements, SOPs, user guides, communications, agendas, and reporting materials. The writer ensures clarity, accuracy, and compliance with established IT policies while supporting PMs, analysts, and business units.

Roles & Responsibilities

  • Develop and maintain IT documentation (requirements, SOPs, user guides, project

artifacts)

  • Prepare agendas, communications, and reporting materials
  • Support PMs and analysts by documenting project deliverables and governance

artifacts

  • Ensure documentation accuracy, clarity, and compliance with IT policies
  • Maintain documentation repositories (SharePoint, Teams, Confluence)
  • Assist with monthly reporting and deliverable preparation

Professional Experience

  • Experience producing technical documentation in IT or business environments
  • Strong writing, editing, and communication skills
  • Experience using Microsoft Office and collaboration tools
  • Ability to translate complex technical concepts into clear, user-friendly content.

Educational Qualifications

  • Bachelor’s degree preferred (communications, English, IT, or related field)
  • Training or certification in technical writing is beneficial.

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