About the role

Provide functional and technical support for the Oracle Health EMR suite by troubleshooting issues and resolving client inquiries. Collaborate with internal teams to maintain system performance and ensure high levels of client satisfaction.

What they look for

Technical support Troubleshooting Customer service SQL Database querying Electronic medical record System maintenance Log analysis Workflow testing Ticketing systems Networking CCL HL7 Healthcare systems

Requirements

Requires at least 3 years of experience in technical support or healthcare and a bachelor's degree in a related field. Candidates must be able to obtain a government security clearance and work onsite 3 days per week.

Benefits

Medical insurance Dental insurance Vision insurance Short term disability Long term disability Life insurance AD&D Supplemental life insurance Flexible spending accounts Pre-tax commuter and parking benefits 401(k) savings and investment plan Paid time off Paid holidays Paid sick leave Paid parental leave Adoption assistance Employee stock purchase plan Financial planning Group legal Auto insurance Homeowner insurance Pet insurance

Full description

Support Engineer – Oracle Health

Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite – 3 days/week)

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

Overview

As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.

You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.

Key Responsibilities

Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
Collaborate cross-functionally to escalate and resolve complex or critical issues
Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
Prioritize workload effectively to meet service level expectations and client needs
Provide guidance and support to internal stakeholders on escalated customer situations
Contribute to a collaborative team environment by sharing knowledge and supporting peers
Participate in after-hours, weekend, and holiday on-call rotations for critical issue support

Qualifications

3+ years of experience in customer support, technical support, IT services, or healthcare industry
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
Experience with troubleshooting, help desk environments, or ticketing systems
Ability to work onsite 3 days per week in one of the designated hub locations
Ability to obtain required government security clearance

Preferred Skills

Basic IT and networking knowledge
Experience with SQL or querying databases
Familiarity with CCL, HL7, or healthcare systems
Exposure to backend troubleshooting or system maintenance
Technical certifications (preferred)

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.