Community Technician - VUE - Tuesday-Saturday 11pm-7:30am
Bowery Residents' Committee · New York, New York, United States
Civic and Social Organizations · 501-1,000 employees
About the role
Maintain a safe and orderly residential environment through active monitoring, rounds, and the use of trauma-informed de-escalation techniques. Provide emergency support and complete essential documentation including incident reports and progress notes.
What they look for
Requirements
Requires a high school diploma or GED and the ability to remain calm under pressure while maintaining professional boundaries. Experience with mental health or substance use populations and relevant certifications are preferred.
Benefits
Full description
Community Technician
Full-Time | 37.5 hours/week | 24/7 Program | Mandatory Overtime
Make a Difference Every Shift
At BRC, every shift matters. As a Community Technician, you’re a consistent, trusted presence for individuals experiencing homelessness—often supporting people in moments of crisis, uncertainty, or transition.
This hands-on, frontline role is ideal for those interested in social work, human services, public health, or emergency response. No prior shelter experience required—just strong judgment, empathy, and the ability to stay calm under pressure.
What You’ll Do
- Maintain a safe, orderly residential environment through active monitoring and rounds
- Engage residents using trauma-informed and de-escalation techniques
- Respond to conflicts, safety concerns, and crises professionally
- Screen residents and visitors while maintaining dignity and security
- Provide emergency support (First Aid/CPR, Narcan – training provided)
- Complete documentation (logbooks, incident reports, progress notes)
- Support fire safety procedures, inspections, and compliance
- Assist with meals, escorts, inventory, and facility upkeep
What You’ll Gain
- Experience in trauma-informed care, harm reduction, and crisis intervention
- BRC-sponsored certifications (CPR/First Aid, Narcan, Fire Safety Guard, etc.)
- Clear pathways to case management, senior roles, and leadership
- Structured training, onboarding, and team support
- Tuition assistance and professional development
Who We’re Looking For
- High School diploma or GED required
- Strong communication skills and basic computer proficiency
- Ability to remain calm under pressure and maintain professional boundaries
- Willingness to obtain required certifications
Preferred:
- Experience with homelessness, mental health, or substance use populations
- Security Guard license, Food Handler Certificate, or similar certifications
- Bilingual candidates encouraged to apply
Schedule
- Full-time, 37.5 hours/week
- Morning, evening, and overnight shifts available
- Mandatory overtime required
What We Offer
- Health and dental insurance starting Day One
- 3+ weeks vacation, 12 holidays, plus sick and personal time
- 403(b) retirement plan with employer match
- Tuition assistance and paid training opportunities
- Flexible Spending Accounts (healthcare, transit, childcare)
- A mission-driven team committed to staff wellbeing
