IT Operations Systems Analyst (40664)

Job DetailsJob Location: Edgewood - Edgewood, NY 11717Salary Range: $66,300.00 - $66,300.00 SalaryAt Big Geyser Inc., we are New York's largest non-alcoholic, family-owned beverage distributor and the exclusive New York distributor for top-selling brands such as Bloom, C4, Celsius, Essentia, Hal's New York, Liquid Death, Poppi, and many more. Big Geyser is a leading force in the beverage and snack business. If you are looking to join a collaborative team that is rapidly expanding and promotes career development, Big Geyser is where you belong. We offer competitive compensation and a comprehensive benefits package including Medical, Dental, Vision, FSA, 401(k) with generous match, Retirement Savings, Paid Vacation, Paid Sick Time, Paid Family Leave, and much more. Position Overview The IT Operations Systems Analyst is an experienced technology generalist who provides support across the entire company while serving as the primary on-site IT resource for our newest facility in Brewster, NY. This is a hands-on role for someone with three to five years of support experience who can independently diagnose and resolve a wide range of hardware, software, mobile, and network issues and keep a busy distribution site running. Day to day, you will support employees with their computers, mobile devices, printers, and everyday software; log and track every issue in our helpdesk ticketing system; document how each was resolved; and keep local equipment and IT supplies organized and accounted for. You will resolve most issues on your own and partner with our Managed Service Provider and Senior IT on the more complex ones. We move fast and our systems evolve, so we are looking for someone with the capacity and curiosity to learn how our various platforms work and to keep growing their skills as they go. This role reports to the Vice President of IT. Work Schedule & Location This is an on-site role reporting to Brewster, NY, supporting the entire company with a primary focus on the Brewster facility. On rare occasions, travel to one of our other two warehouse locations may be required. The schedule is primarily standard business hours, but flexibility is required. On occasion you may need to come in early to support an on-site meeting, stay late to support the company during an emergency, take phone calls after hours, and work the occasional weekend as business needs require. Responsibilities 1. Helpdesk & End-User Support Own the front line. Serve as the primary on-site point of contact for employee technology questions, problems, and requests across the company, with a primary focus on the Brewster location. Troubleshoot end to end. Independently diagnose and resolve issues with desktops, laptops, mobile devices, email, printers, network connectivity, and other peripheral equipment. Work with our MSP. Partner with our Managed Service Provider (Flexible IT) to troubleshoot and resolve PC and network issues. Collaborate with Senior IT. Work with Senior IT to troubleshoot mobile devices, applications, and broader systems issues. Support the ERP. Support users in our ERP system (VIP): resolve everyday and recurring issues and escalate deeper problems, building your knowledge of the platform over time. 2. Ticketing & Documentation Track everything. Log every issue and request in our helpdesk ticketing system (ManageEngine ServiceDesk Plus), track each incident through to resolution, recognize high-priority tickets, and respond within expected timeframes. Write it down. Document troubleshooting steps and resolutions clearly, contributing to a reliable, reusable knowledge base for the team. 3. Local Assets & IT Supplies Provision and configure. Set up, image, and provision PCs, laptops, mobile devices, and printers; support the Mobile Device Management (MDM) solution and help deploy applications, security, and device policies. Own the local assets. Manage local IT assets at Brewster — tag, track, and maintain an accurate hardware and software inventory. Keep supplies stocked. Manage IT supplies and consumables (toner, cables, accessories, spare peripherals) — monitor stock levels, reorder as needed, and keep the supply area organized. Procure and retire. Assist with the procurement and disposal of computers, devices, printers, and other equipment. 4. Onboarding, Collaboration & Improvement Support the people. Collaborate with departments onboarding and offboarding — deploy and collect end-user equipment and accounts — and communicate clearly with all levels of staff. Back up the team. Assist the VP of IT and team members with maintenance and upkeep of the network and with IT projects and rollouts. Improve operations. Create and improve procedures and forms that make IT operations run more smoothly. Benefits Medical, Dental & Vision Insurance Flexible Spending Account (FSA) 401(k) with Generous Company Match Retirement Savings Plan Disability Insurance Life Insurance Paid Vacation, Sick Time & Holidays Paid Family Leave / Parental Leave Paid Orientation & Training Employee Referral Program QualificationsWhat We're Looking For Experience. 3–5 years of hands-on IT support experience, ideally in a multi-site, distribution, logistics, or warehouse environment. Core skills. Hands-on experience supporting and administering Windows OS and applications; Microsoft 365 (Outlook, Teams, SharePoint, OneDrive); iOS and Android devices; printers/copiers; and hardware setup and provisioning. Systems. Working knowledge of Azure, Active Directory, and Exchange; Mobile Device Management (MDM); and VOIP phone systems. Ability to learn. The capacity and curiosity to learn how our various systems work and to keep growing your skills as you go. ERP a plus. Experience with an ERP or Warehouse Management System is a plus; we use VIP and will provide training. Problem-solver. Excellent analytical, critical-thinking, and problem-solving skills, with strong attention to detail and a methodical work style. People-first. Strong customer-service and interpersonal skills, with the ability to explain technical concepts in plain language. Organized. Strong written and organizational skills, with the ability to document accurately and meet deadlines. Self-starter. Self-motivated, able to work independently and as part of a team. Education. Associate degree in Computer Science or a related field, or equivalent work experience. Physical. Able to lift at least 40 lbs. Bonus points. Familiarity with Wi-Fi and access-point deployments, inventory controls, warehousing/logistics, basic accounting/finance, or beverage/food distribution are all pluses.