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Airtel Africa

Business Analyst & Project Delivery

Airtel Africa Lilongwe, Malawi

Telecommunications · 51-200 employees

5 h ago Closes in 3d
business-analyst Mid (2-5 yrs) Full-time Malawi
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About the role

The role involves managing the end-to-end lifecycle of Mobile Money projects, including requirements gathering, project planning, and product launch coordination. Additionally, the analyst will oversee vendor relationships, ensure regulatory compliance, and support product innovation through data-driven insights.

What they look for

Business Analysis Project Management Product Delivery Digital Financial Services Mobile Money Fintech Requirements Gathering Stakeholder Management Data Analytics Power BI Tableau SQL Agile Delivery Risk Management Vendor Management Regulatory Compliance

Requirements

Candidates must hold a bachelor's degree in IT, Information Systems, or Computer Science with 3-5 years of relevant experience in business analysis or project management. Proficiency in data reporting tools and experience within the fintech or telecommunications sector are essential.

Full description

Responsibilities

Project Planning & Management

  • Collaborate with Product, Technology, Operations, Risk,
  • Conduct stakeholder interviews, workshops, and consultations.
  • Gather, document, and validate business requirements.
  • Develop Business Requirement Documents (BRDs) and Functional Requirement Specifications (FRS).
  • Translate business requirements into technical specifications.
  • Develop project scopes, schedules, budgets, and implementation plans.
  • Coordinate project teams and external vendors.
  • Manage multiple Mobile Money projects simultaneously

Product Launch Management

  • Collaborate with Product, Technology, Operations, Risk,
  • Conduct stakeholder interviews, workshops, and consultations.
  • Gather, document, and validate business requirements.
  • Develop Business Requirement Documents (BRDs) and Functional Requirement Specifications (FRS).
  • Translate business requirements into technical specifications.
  • Develop project scopes, schedules, budgets, and implementation plans.
  • Coordinate project teams and external vendors.
  • Manage multiple Mobile Money projects simultaneously

Product Launch Management

  • Coordinate SIT, UAT, pilot, dry runs, cutover and hypercare activities.
  • Track project scope, milestones, dependencies, risks, issues and deliverables.
  • Coordinate vendors and technology partners to ensure agreed deliverables are completed on time
  • Coordinate defect resolution and ensure successful retesting before production deployment
  • Prepare project status reports and provide regular updates to management
  • Ensure readiness across Operations, Customer Service, Finance, Compliance and Marketing Functions

Product Enhancement & Innovation

  • Identify opportunities for new Mobile Money products and services.
  • Support design and rollout of:
  • Wallet services
  • Merchant payments
  • Bulk payments
  • International remittances
  • Savings and lending products
  • Airtime and utility payments
  • Conduct market and competitor analysis.

Regulatory & Compliance Support

  • Ensure compliance with Central Bank regulations.
  • Support AML/CFT controls.
  • Ensure compliance with data privacy requirements.
  • Participate in audits and regulatory reviews.

Risk Management

  • Manage implementation risks.
  • Maintain project risk registers.
  • Escalate critical issues.
  • Ensure project governance compliance
  • Ensure business continuity during implementation.

Vendor & Partner Management

  • Manage Airtel Money platform vendors.
  • Coordinate integrations with:
  • Banks
  • Fintechs
  • MNOs
  • Payment gateways
  • Switches
  • Government systems

Qualifications

Relevant Experience

  • Bachelor’s degree in Information Technology, Information Systems and Computer Science. Professional certifications in Business Analysis, Project Management, Agile Delivery are highly desirable
  • 3-5 years' experience in Business Analysis, Project Management, Product Delivery, or Digital Financial Services.
  • 2-4 years' experience within a Mobile Money, Fintech, Banking, Payments, or Telecommunications environment.
  • Experience managing end-to-end project lifecycles from requirements gathering through implementation and post-go-live support.
  • Experience using data and analytics to support business decision-making.
  • Experience developing operational and management reports using tools such as Power BI, Tableau, Excel, or SQL.
  • Ability to analyze transaction trends, customer behavior, product performance, and operational KPIs.

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