Inside Sales and Contract Engineer
Rotork Minhang District, Shanghai, China
Industrial Machinery Manufacturing · 1,001-5,000 employees
About the role
The role involves managing the end-to-end quotation and order execution process, including technical selection, contract review, and cross-departmental coordination. You will serve as the primary point of contact for customers to ensure accurate project delivery and high satisfaction.
What they look for
Requirements
Candidates should hold a bachelor's degree in engineering or a related field with at least two years of experience in sales support or contract management. Proficiency in English and strong technical understanding of industrial products are essential for this position.
Full description
公司介绍
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
职位描述
1. 熟悉公司产品及解决方案，负责客户询价的技术选型、报价编制及技术方案制定，确保报价的准确性、及时性和竞争力。
2. 审核客户技术规格书、商务条款及招标文件要求，组织并完成技术澄清、商务澄清以及投标文件（技术标和商务标）的准备工作，为项目获取提供专业支持。
3. 跟踪报价进展及客户反馈，积极推动报价转化为订单，协助销售团队达成订单及销售目标。
4. 审核客户采购订单及合同条款，负责订单录入、订单确认及订单全生命周期管理，确保订单执行符合公司流程及客户要求。
5. 作为客户订单执行阶段的主要协调窗口，协调工厂、工程、采购、计划、物流及财务等相关部门，推动项目顺利执行并确保按期交付。
6. 负责项目全过程的技术文件及商务文件管理，包括但不限于图纸、数据表（Datasheet）、认证文件、检验文件、客户交付文件等，确保文件的完整性、准确性和及时性。
7. 跟踪项目执行进度，及时识别和协调解决交付过程中的风险及异常问题，提高客户满意度和项目执行效率。
8. 维护业务系统数据，确保报价、订单及项目信息的准确性和完整性，并按要求输出相关分析报表。
9. 持续优化报价、订单执行及客户服务流程，积极参与部门数字化及流程改善项目，提高运营效率。
10. 完成上级交办的其他工作任务，并积极支持部门及公司的业务发展需求。
职位要求
- 本科及以上学历，机械工程、电气自动化、仪器仪表、过程控制或相关专业优先。
- 2年以上工业产品销售支持、合同管理、订单执行或项目执行相关工作经验，具备阀门或自动化行业经验者优先。
- 具备较强的技术理解能力，能够阅读并理解客户技术规范和工程文件。
- 具有良好的英语听、说、读、写能力，能够独立处理英文邮件、技术文件及跨区域沟通。
- 熟练使用Office办公软件，熟悉D365系统者优先。
- 具备较强的责任心、客户服务意识、沟通协调能力和团队合作精神。
- 能够在多项目并行和快节奏环境下高效开展工作，具备良好的时间管理能力和抗压能力。
- 具备持续学习和主动解决问题的能力，能够积极推动跨部门协作并达成工作目标。
额外信息
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
- 部门: Sales Support APAC
