Business Analyst

Enterprise Technology | Global Technology

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go, we’ve got you covered. As a Business Analyst within our Enterprise Technology team, you'll work across multiple projects, enterprise platforms and delivery teams to help shape technology and business change that supports Costa’s global operations. You’ll bridge the gap between business needs and technology solutions, helping shape requirements, improve processes, and ensure we deliver meaningful outcomes for our customers and colleagues.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes.

And as a Business Analyst, there’s never been a better time to join.

• So, why Costa?

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• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP).

• Annual discretionary bonus scheme.

• Pension matched up to 10%.

• Costa Financial Support Fund.

• 50% discount in Costa-owned stores.

• Private medical cover.

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• What You'll do

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• Partner with business and technology stakeholders to understand needs, challenges, and opportunities for improvement.

• Elicit, analyse and document business requirements, processes and user needs to support successful delivery.

• Facilitate workshops, discovery activities and stakeholder discussions to define problems and shape solutions.

• Translate business requirements into user stories, acceptance criteria, and clear documentation that supports successful delivery.

• Identify opportunities to improve business processes and ways of working through technology-enabled change.

• Support delivery teams through refinement, testing, business readiness and implementation activities, ensuring solutions deliver measurable value.

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• Who you are

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• Experienced working as a Business Analyst within a technology, digital or transformation environment, ideally supporting enterprise platforms or business services.

• Confident facilitating workshops, engaging stakeholders and building consensus across different teams.

• A proactive problem solver who enjoys turning complex challenges into clear, actionable outcomes.

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• Where you'll work

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• Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most.

• We’re excited to be moving into a new home for our brand in St Albans in January 2027, where teams will work three days a week in person.