Production Support Engineer, Senior Associate
State Street · London, England, United Kingdom
Financial Services · 10,001+ employees
About the role
You will be responsible for onboarding applications to production management and troubleshooting priority incidents to ensure permanent closure. Additionally, you will build self-healing patterns and engage with development teams to improve software reliability and scale.
What they look for
Requirements
Candidates must hold a B.S. or M.S. degree and have at least 2 years of experience as a production support analyst. Proficiency in SQL, Shell scripting, Python, and Ansible is required, along with knowledge of ITIL practices.
Benefits
Full description
As a Production Support Engineer you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this environment you’ll work on the relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As engineer, you’ll be focused on running better production applications and systems.
What you will be responsible for
As a Production Support Engineer you will be responsible for:
- Onboarding applications on to Production management with the highest onboarding standards
- Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
- Build and drive adoption for greater self-healing and resiliency patterns.
- Participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands.
- Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
- Design automated software and product upgrades, change management, and release management solutions
Education & Preferred Qualifications
- B.S/M.S.Degree
- 2 years as Production Support analyst
- SQL Knowledge, Shell scripting, Python, Ansible
- ITIL
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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